scs won't refund

mrgreen2309

Hi before Xmas I ordered a suit from scs the sales guy said they deliver there all the time delivery won't be a problem . We paid 450 in cash + 450 on card . .. The suit didn't fit in the lift and could not be delivered bow scs are refusing to refund any money as they say it's my job to ensure the suit fits plz help thanks

newbutold

ScS are correct, as it is your job to ensure it will fit. However, can it not be brought up the stairs?

p00hsticks

You'll probably get more responses over on the 'consumer rights' board
http://forums.moneysavingexpert.com/forumdisplay.php?f=173

But I beleive that SCS are within their rights to refuse a refund as they have supplied what you've ordered - however, as newbutold says, did they not try the stairs when delivering ?

Presumably you had a chance to examine a similar sofa instore and/or see details of it before you bought ?

I think the only way you could get a refund is if you could show that the reason it didn't fit in the lift / go up the stairs is that the sofa that they tried to deliver is bigger than the measurements they quoted and/or the one that you saw in the showroom.

cattie

The other posters here are correct. Whenever I've been in the market for new lounge furniture, it has always stated on the invoice that it is the customers responsibility to ensure that the furniture ordered will fit through the doors of the property or into lifts if lifts are involved as in the case of flats.

Tiddlywinks

mrgreen2309 wrote: »

Hi before Xmas I ordered a suit from scs the sales guy said they deliver there all the time delivery won't be a problem . We paid 450 in cash + 450 on card . .. The suit didn't fit in the lift and could not be delivered bow scs are refusing to refund any money as they say it's my job to ensure the suit fits plz help thanks

SCS sells clothing now?

You must be a tall chap though... if your suit won't fit in the lift.

p00

You could try ringing head office.

I had a similar thing with DFS a few yeas ago. The shop manager was horrible but when I rang head office they asked if I had been offered the free measuring service they do and because I hadnt head office told them to refund me.

Worth a try anyway.

XxpOO