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only get onto internet if she goes to start then search box

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my sister has jsut got her pc but cannot get onto internet unless she does that above

what can she do to get her icon back?

we are trying to do remote assistance as well and i cant see her pc only a old version of msn,although she has update version and i do to

any help appreciated
appreciate what you have got x
«1

Comments

  • PaulK_3
    PaulK_3 Posts: 1,146 Forumite
    What operating system? If XP:
    Right click the desktop, select properties, click the "desktop" tab and click "customize desktop", make sure the box for internet explorer is clicked.
  • scooper
    scooper Posts: 986 Forumite
    she hasnt got any icons for the internet on desktop
    she goes to start and search??
    appreciate what you have got x
  • economiser
    economiser Posts: 897 Forumite
    To get IE icon. Right click anywhere on screen. Click "properties" then "desktop" tab. Then "customise desktop" and tick "internet explorer".

    If it is a program you want then from start click on the program you want, right click and select "create shortcut".
  • PaulK_3
    PaulK_3 Posts: 1,146 Forumite
    economiser wrote: »
    To get IE icon. Right click anywhere on screen. Click "properties" then "desktop" tab. Then "customise desktop" and tick "internet explorer".
    Now why didn't I think of that ;)
  • scooper
    scooper Posts: 986 Forumite
    thanks
    im on remote !!! now
    but he uses google to search
    when i press interet explorer it goes on for 2 secs to google page which is what her home page is set at
    what do i change so she can use internet explorer please?
    appreciate what you have got x
  • economiser
    economiser Posts: 897 Forumite
    I seem to remember there is a saying about sarcasm and wit!
  • scooper
    scooper Posts: 986 Forumite
    sorry if it seems a dumb question
    its not my pc so jsut checking!
    appreciate what you have got x
  • PaulK_3
    PaulK_3 Posts: 1,146 Forumite
    scooper wrote: »
    sorry if it seems a dumb question
    its not my pc so jsut checking!
    Eco meant me I think ;)
    When google launches what browser is it launching in? IE or Firefox etc? Can you explain a bit more clearly what is happening? When you start a search does a browser launch? If so which one launches and what happens.
    To set a default browser depends on the operating system. So which one ;)
  • scooper
    scooper Posts: 986 Forumite
    i have got it so its restored to default browser so she has now got virgins home page

    when you press internet exp,it comes on then after about 2 seconds goes off
    appreciate what you have got x
  • PaulK_3
    PaulK_3 Posts: 1,146 Forumite
    And yet you still haven't answered the question of what operating system. We need to know for a reason as you may have to re-install IE.
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