PRIMUS worst ever company?

watcher100

If you are considering taking out a contract with PRIMUS I would say :think again .They don't answer emails .They don't answer phonecalls ,their customer care quality rates a big fat ZERO. This company just exists to rip you off after luring you in with the promise of cheap calls and broadband. They charge £2.00 per gb and don't inform you until you have run up a bill of £150.00 ,contrary to their own terms and conditions (article 1.9.3. ) which states that the must inform the client before charging standard rates. PLEASE BE WARNED . Do not enter where angels fear to tread. They will take you for the ride of your life and leave you in the outer limits of despondency.

BaldacchinoR

I agree Primus are poor on service. I had the phone with them for some time with no problems but when I took broadband as well, they did not send me the router/modem, despite my timely reminder about 10 days beforehand. I switched both phone & broadband to another SP, but Primus would not refund over 100quid I paid for advanced line rental and continued to send e-mail demands for monthly payments for about 8 months after I switched from them!! Then I finally received an e-mail from them admitting they were wrong to keep asking for payments. I got the advanced line rental refunded from my credit card under S75 (of the Consumer Credit Act).

hollydays

They started a question and answer thread on here-then didn't answer the questions!

rhonadownie

Primus Saver are the WORST internet provider I have ever experienced. I placed an order at 20:46 on Monday the 13th of January 2014. My order was installed on Wednesday 29th January 2014. The contract cancellation policy reads "The Customer may cancel this Agreement within fourteen (14) working days." I contacted Primus on Thursday, the 30th of January 2014, realising that my internet quality had diminished significantly from my previous provider (which was Sky, and was supposed to be the same service). I went from having fast loading times, and being able to watch youtube videos with ease to speeds of 0.42Mbps!! (The average UK speed is >12Mbps). Not to mention I live in central London (where the average sync speed is >20Mbps)! I'm two days into my contract and although I contacted them nearly within 24 hours of install, not to mention technically within the 14 working day policy, but they won't let me cancel without paying the remaining £180 of my whole 18 month contract. The unhelpful customer services team, claimed that they worked Saturdays and Sundays (even though it says on their twitter profile that they only work Mon-Fri) and therefore 14 working days includes Saturday and Sunday. Dubious. They also said that they are able to avoid situations like this because they wait 2-3 weeks before installing the shockingly poor quality of internet so that people are tied into the whole contract whether they can cope with the incredibly slow internet speed or not. I am one extremely unhappy customer, and I want other people to know how terrible this company is. I plan to, and have already started to report my feedback across review sites and social media sites online. I wish I'd checked the reviews before I bought in, because it looks like I'm not the only one out there who's dissatisfied with Primus Saver. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

wealdroam

rhonadownie wrote: »

Primus Saver are the WORST internet provider I have ever experienced. I placed an order at 20:46 on Monday the 13th of January 2014. My order was installed on Wednesday 29th January 2014. The contract cancellation policy reads "The Customer may cancel this Agreement within fourteen (14) working days." I contacted Primus on Thursday, the 30th of January 2014, realising that my internet quality had diminished significantly from my previous provider (which was Sky, and was supposed to be the same service). I went from having fast loading times, and being able to watch youtube videos with ease to speeds of 0.42Mbps!! (The average UK speed is >12Mbps). Not to mention I live in central London (where the average sync speed is >20Mbps)! I'm two days into my contract and although I contacted them nearly within 24 hours of install, not to mention technically within the 14 working day policy, but they won't let me cancel without paying the remaining £180 of my whole 18 month contract. The unhelpful customer services team, claimed that they worked Saturdays and Sundays (even though it says on their twitter profile that they only work Mon-Fri) and therefore 14 working days includes Saturday and Sunday. Dubious. They also said that they are able to avoid situations like this because they wait 2-3 weeks before installing the shockingly poor quality of internet so that people are tied into the whole contract whether they can cope with the incredibly slow internet speed or not. I am one extremely unhappy customer, and I want other people to know how terrible this company is. I plan to, and have already started to report my feedback across review sites and social media sites online. I wish I'd checked the reviews before I bought in, because it looks like I'm not the only one out there who's dissatisfied with Primus Saver. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

You seem to selectively quoting from their T&Cs.

Whilst para 2.4 does say "The Customer may cancel this Agreement within fourteen (14) working days", the full text of that curtailed sentence, and the rest of that paragraph is:

2.4. The Customer may cancel this Agreement within fourteen (14) working days after the date of the acceptance by Primus of the Customers application to receive this Service, by giving notice to Primus. This right of cancellation can not be exercised upon use of the Service by the Customer, even if use is within 14 working days of when the Customers application was accepted by Primus.

Note the second sentence there.

Once you have started to use the service, the right to cancel vanishes whether 14 days have passed or not.

I really cannot dispute that you have had bad service, neither am I trying to defend the company, but to try and mislead people here is not the best way to 'spread the word'.