Sinking conservatory...

[Deleted User]

Hi all

As briefly as possible - my mother bought a conservatory in 2007.

The firm that installed it dissolved in 2010, but a new one emerged effectively in its place - same family, same premises, same telephone number, basically the same name etc.

Towards the end of 2013 one side of the conservatory started sinking into the ground because the foundations had been incorrectly measured (this is the assessment of several parties who have inspected it).

The first quote has estimated the repair at around £4k.

The 10-year guarantee only covered the glass / frame (despite the pack from the firm [incorrectly] claiming that the footings were also covered).

I'm assuming liability ended with the previous firm, but as I'm obviously not an expert is this the case / are there any options my mother might pursue, such as the individuals as they are the same from the original firm, or any other thoughts.

Many thanks in advance...

Hintza

If the firm was liquidated then I reckon you have no claim. I would just be checking that it wasn't sold (I somehow doubt it though) as the easiest way to get rid of all those pesky warranty claims is to phoenix the company.

houseimprover

Did you pay any of it by credit card? If so you would have some protection under this.

[Deleted User]

Thanks for the responses, appreciated.

wealdroam

houseimprover wrote: »

Did you pay any of it by credit card? If so you would have some protection under this.

The Consumer Credit Act offers the same protection for other forms of credit taken out specifically for this purchase.

OP, if you used any form of credit it is worth reading MSE's Section 75 Refunds article because Section 75 probably makes the credit provider equally responsible for the performance of the contract.
The guarantee is part of that contract.

hollydays

Is there also any effect on the structure of your house if the slipping is pulling on the brickwork?