MSE News: Npower confirms energy bill cut – but prices are still up

VT82

But didn't another provider make exactly the same decision a week or two back (EDF? - although I can't see it on the MSE news pages any more, but I guess you could find it in the forums). I.e. fixed product bills weren't being reduced because they were already cheaper than standard tariffs? A completely bogus reason, but didn't get anything like the attention of nPower, because no one generates hatred quite as well as nPower.

SnowMan

VT82 wrote: »

But didn't another provider make exactly the same decision a week or two back (EDF? - although I can't see it on the MSE news pages any more, but I guess you could find it in the forums). I.e. fixed product bills weren't being reduced because they were already cheaper than standard tariffs? A completely bogus reason, but didn't get anything like the attention of nPower, because no one generates hatred quite as well as nPower.

It is completely bogus.

Didn't Npower tell the select committee of MPs that they would pass on the green levy reduction in full?

So I can't see how not passing on say £19 million (see earlier) of the green levy reductions, but instead pocketing that as a windfall profit, is consistent with that.

You are right about Npower generating hatred :T

fed_up_and_stressed

Shame they aren't using some of this extra funding to keep the 1460 jobs they are outsourcing to india in the uk.

They claim its ok because they are only sending the billing side over not the customer services teams... Well personally i only contact my energy suppliers customer services when my BILLS are wrong ...and I would rather my bills are looked after by people in my area with years of experience rather than someone just employed with no experience of the uk utility industry...... And npower think their billing is messed up now thanks to their white elephant SAP IT system. It will be fun fun fun with this in place AND new staff based halfway across the globe.

That's why i'm saying bye bye npower thanks but no thanks now.

thor

Like I said, these utilities are always full of excuses. Just watch when we still get increases greater than wholesale increases and reductions less than wholesale decreases. With the green levy now history they will come up with a new scapegoat. It's always the fault someone else for them.

magyar

I work for a utility and can only say I could not agree more here. There is ABSOLUTELY no difference between what a fixed-rate customer tariff should get vs. what a variable one should get. The ECO levy was the same for all, so the reduction should be shared by all.

This is disgraceful behaviour by npower.

Nada666

magyar wrote: »

This is disgraceful behaviour by npower

and Scottish Power and the others.

SnowMan

BBC Moneybox covered the windfall profit to the energy companies such as Npower who haven't passed on the green levy reduction to fixed rate customers (it is the first item in the programme), although they concentrated on EDF.

http://www.bbc.co.uk/programmes/b03pd2n1


PAUL LEWIS (presenter): Now the rest of it, the £30 or £40, that's going to the energy companies, cos they're having to spend less on these green things. It's up to them how they pass it on.

ANNE ROBINSON (uswitch) Yes, but I would say morally and every way, if they really cared about their customers, they're saving that money. They should have passed it on, in full, and to people on fixed. I don't see any justification for not doing it.

PAUL LEWIS: Yes I mean John, who we heard from he's got a point hasn't he. He fixed his tariff last Summer. Many people did. EDF is going to benefit from the £30 reduction in their costs. Why doesn't it pass it on to fixed price customers?

ANNE ROBINSON: (interrupting) Exactly


It is good to see BBC moneybox 'fighting our corner' on this one.