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Mobile Phone Insurance Replacement?

Hi Guys,
I've been told by my phone insurers that they are replacing my phone.
What exactly does a replacement phone include?

I know that sounds like an odd question but, I was going to order a charger (2nd one) to keep at home for when I come back to visit, but obviously if It comes with accessories I won't waste my money.
“Washing one's hands of the conflict between the powerful and the powerless means to side with the powerful, not to be neutral. ”
― Paulo Freire, Pedagogy of the Oppressed

Comments

  • InsideInsurance
    InsideInsurance Posts: 22,460 Forumite
    10,000 Posts Combo Breaker
    Ask them.

    Normally its a reconditioned unit supplied with what you returned to them. So if you didnt send the charger you dont get a new charger but evidently mistakes can be made
  • Ask them.

    Normally its a reconditioned unit supplied with what you returned to them. So if you didnt send the charger you dont get a new charger but evidently mistakes can be made

    The policy says it a brand new phone, within 24 hours (lmao).
    “Washing one's hands of the conflict between the powerful and the powerless means to side with the powerful, not to be neutral. ”
    ― Paulo Freire, Pedagogy of the Oppressed
  • InsideInsurance
    InsideInsurance Posts: 22,460 Forumite
    10,000 Posts Combo Breaker
    The policy says it a brand new phone, within 24 hours (lmao).

    If the policy is one of the few new for old ones then its a new phone and the rest of my post stands. The majority of phone policies are indemnity based so not sure what is funny.
  • If the policy is one of the few new for old ones then its a new phone and the rest of my post stands. The majority of phone policies are indemnity based so not sure what is funny.

    Sorry, I didn't mean it like that-
    I'm seriously thankful for your advice. I was referring to their 24 hour period, its been 6 days :) I should be more careful with how I present my views because a lot of people misunderstand me :(
    “Washing one's hands of the conflict between the powerful and the powerless means to side with the powerful, not to be neutral. ”
    ― Paulo Freire, Pedagogy of the Oppressed
  • InsideInsurance
    InsideInsurance Posts: 22,460 Forumite
    10,000 Posts Combo Breaker
    Sorry, I didn't mean it like that-
    I'm seriously thankful for your advice. I was referring to their 24 hour period, its been 6 days :) I should be more careful with how I present my views because a lot of people misunderstand me :(

    No worries, problem of the written word - particularly informal style (inc mine)
This discussion has been closed.
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