Best way to complain to credit card departments (HSBC)

grumbler

opinions4u wrote: »

Have you been lied to?

Yes he was.
He was informed that the card would be ready in 7 days, but it wasn't even in 9 without any further information from the bank.

Then he was promised the card on a later date and it wasn't ready again.

Etc.

Or has a member of staff pressed the appropriate button but the automated process of card production failed for some reason?

Who cares? If they promise something they have to keep it under control and be in touch with a customer if there is a delay. Anything else is a pure lie deserving a complaint.