Train annual season ticket loophole?

bb21

geordie_taxi wrote: »

unfortunately you are incorrect or SWT/FGW have changed their policy and havent changed their website. As both seem to operate a delay repay scheme.

Since you are so sure that they now operate the Delay Repay scheme, can you please provide documentary evidence to support your claim?

bb21

geordie_taxi wrote: »

Theres only one ticket to a season ticket which is what the OP was discussing.

Exactly. There is only one ticket, therefore only one flow being represented, therefore it can only belong to one service group. It cannot belong to an SWT service group and an FGW service group at the same time. The ticket may be valid over several routes, but that has no bearing over which service group it belongs.

geordie_taxi

bb21 wrote: »

Exactly. There is only one ticket

Yes that is correct, but you didn't state that in your posting;

bb21 wrote: »

Each flow, therefore each ticket

I was just correcting your very poor wording, which could be construed by readers to mean several tickets made up the OP's season ticket.

bb21 wrote: »

Since you are so sure that they now operate the Delay Repay scheme, can you please provide documentary evidence to support your claim?

the links i posted earlier, shows all how to claim compensation for delayed trains on either SWT or FGW services

You might want to argue that it's not a delay repay scheme, but to me and others who visit those websites it shows how to collect compensation when your train is delayed or cancelled.

yorkie2

geordie_taxi wrote: »

the links i posted earlier, shows all how to claim compensation for delayed trains on either SWT or FGW services

You might want to argue that it's not a delay repay scheme, but to me and others who visit those websites it shows how to collect compensation when your train is delayed or cancelled.

In a Delay Repay scheme, you can claim for delay made on a journey covered by your Season ticket, where the delay is 30 minutes or more.

Unfortunately that is not the case with the ticket the OP mentions, which is an annual Season from Basingstoke to London Terminals, so the 'compensation' the OP will receive will not be based on the OPs actual travel experiences, but will be in the form of a discount when the Season is renewed, if there are sufficient delays to FGW services. That still applies even if the OPs journey is predominantly on SWT!

I am not saying I agree with the rules, but that is what they are.

bb21

geordie_taxi wrote: »

I was just correcting your very poor wording, which could be construed by readers to mean several tickets made up the OP's season ticket.

I think you need to read what I wrote again. At no time did I insinuate that the OP's season ticket was made up of multiple tickets.

geordie_taxi wrote: »

the links i posted earlier, shows all how to claim compensation for delayed trains on either SWT or FGW services

You might want to argue that it's not a delay repay scheme, but to me and others who visit those websites it shows how to collect compensation when your train is delayed or cancelled.

You clearly have no idea what a Delay Repay scheme is. It might not matter to you what you call them, but it matters a great deal in reality, especially when compensation for season tickets are considered.

I am appalled at the quality of advice you are giving in this thread.

wealdroam

bb21 wrote: »

I am appalled at the quality of advice you are giving in this thread.

But, but, but...

The man is an accredited expert.

Have you not seen his signature?

geordie_taxi

bb21 wrote: »

I am appalled at the quality of advice you are giving in this thread.

Really the only advice I have given is this;

geordie_taxi wrote: »

And don't forget your yearly delay repay compo for late/cancelled trains, as its an 'any permitted' route u can claim off either swt or fgw Your compo will normally come in a discount off next years season ticket.

which mirrors this;

yorkie2 wrote: »

which is an annual Season from Basingstoke to London Terminals, so the 'compensation' the OP will receive will not be based on the OPs actual travel experiences, but will be in the form of a discount when the Season is renewed, if there are sufficient delays to FGW services. That still applies even if the OPs journey is predominantly on SWT!

the other advice is the links for where to claim compensation for delays and which train company to claim off, which you will find is correct.

You on the other hands have added nothing of real importance to this thread, but have tried to disrupt it at every occasion, which is normally the work of a troll and therefore you should be ignored

wealdroam wrote: »

But, but, but...

The man is an accredited expert.

Have you not seen his signature?

And I wonder who taught me...........

bb21

Let me review your posts for you.

geordie_taxi wrote: »

And don't forget your yearly delay repay compo for late/cancelled trains, as its an 'any permitted' route u can claim off either swt or fgw Your compo will normally come in a discount off next years season ticket.

No, for the last time, you cannot claim off either SWT or FGW. It is not your choice. Your discount will be given in line with the average performance of the service group the flow your ticket represents belongs to. If you are severely delayed everyday, for argument's sake, yet your flow belongs to a service group which performs well and offers no discount come renewal time, then tough, you will get no discount.

geordie_taxi wrote: »

Really the only advice I have given is this;

which mirrors this;

It does not. You suggested that the ticket-holder can claim off either SWT or FGW. yorkie2 said nothing of the sort.

geordie_taxi wrote: »

You on the other hands have added nothing of real importance to this thread, but have tried to disrupt it at every occasion, which is normally the work of a troll and therefore you should be ignored

If you are going to resort to playground name-calling then I think this will be the end of the conversation.

geordie_taxi

bb21 wrote: »

Let me review your posts for you.

I did notice that you have heavily edited your post, was this due to somebody proof reading your post and telling you what you posted was in fact incorrect and g_t was right?

Anyway I digress, this seems to be your problem with my advice;

bb21 wrote: »

No, for the last time, you cannot claim off either SWT or FGW. It is not your choice.

So let me explain how to claim off SWT or FGW, if you have a annual season ticket. As the season ticket is an 'Any Permitted' Basingstoke to London Termini you can be routed to London Paddington or London Waterloo. When your season ticket is due to expire on your journey to London, you can renew it at Paddington (FGW Ticket office) or Waterloo (SWT ticket office). The FGW or SWT staff will apply the correct discounted compensation to your new annual season ticket.

Or if you're posh you can also do the same on the FGW or SWT season ticket renewal webpage.

Either way as I correctly stated in my original post #8 you can claim off either SWT or FGW to get your discount.

bb21

geordie_taxi wrote: »

I did notice that you have heavily edited your post, was this due to somebody proof reading your post and telling you what you posted was in fact incorrect and g_t was right?

Anyway I digress, this seems to be your problem with my advice;

I didn't realise that you are not allowed to edit your post on here. Anyway I am not the only one who has done so. You appear to have done so too to some of your posts.

geordie_taxi wrote: »

So let me explain how to claim off SWT or FGW, if you have a annual season ticket. As the season ticket is an 'Any Permitted' Basingstoke to London Termini you can be routed to London Paddington or London Waterloo. When your season ticket is due to expire on your journey to London, you can renew it at Paddington (FGW Ticket office) or Waterloo (SWT ticket office). The FGW or SWT staff will apply the correct discounted compensation to your new annual season ticket.

Or if you're posh you can also do the same on the FGW or SWT season ticket renewal webpage.

Either way as I correctly stated in my original post #8 you can claim off either SWT or FGW to get your discount.

But that is not "claiming off SWT or FGW" as you have put it. If that is your interpretation of the term then it is a rather strange one. You are not claiming off the TOC in any shape or form by renewing your ticket there because they are not necessarily the ones paying for this discount financially. The TOC that operates the ticket office merely acts as the intermediary/agent for the industry and the discount (if any) will be charged to whichever TOC's service group the flow belongs to. As this ticket is also renewable at Inverness ticket office (or anywhere else in the country although you won't necessarily get a Gold Card there but I digress), are you suggesting that you can therefore claim off First ScotRail? That's absurd.

On the issue of which TOC's performance figure (hence any resultant discount) you can claim against, which I suspect is what you really meant, I have checked with senior personnel in the industry over the last two days, and the response I got is that for season ticket compensation purposes, the flow normally falls under one of the flow-owner's (in this case FGW's) service groups. There is provision for allocating a service group from a different TOC should the passenger wish to raise a dispute, but again there is a set procedure (I have quoted from The Manual below). This is all rather weakly defined, nevertheless they are defined, so it is far from your claim that the passenger has the freedom of choice to claim off whoever's performance figures (hence discounts offered).

FRPP,_Passenger’s_Charter_–_Season_Tickets wrote:

Checking flow eligibility for a Passenger’s Charter discount

In deciding whether a passenger is entitled to a discount between two stations, the following rules will apply:

• Check which Train Operating Company sets the fare for that flow. This is found in the Fares Finder within each entry. The summary list of the various TOCs and their abbreviations can be found in Pricing Manager contacts. In most cases, this will decide if a Passenger Charter discount is to be applied.
• Where more than one operator runs services between two stations, the TOC setting the fare normally provides the majority of train services on the flow). Where a dispute has been raised by passengers, retailers or TOCs, the performance statistics relating to the TOC with the most frequent service, as determined by Orcats allocations for Season Tickets, has usually taken precedence.

I am getting rather tired of all this now, so unless you have anything constructive to add rather than name-calling I would recommend that you do some refresher training on fares matters with whoever did your accreditation because you appear to be confusing not only other forum members, but yourself too.