Shop charged me at their foreign currency conversion rate

xJonny

Aquamania wrote: »

Report any unrecognised or unauthorised transactions on your card account to the card company immediately.

Offer to provide them with a copy of your approval receipt if necessary

Having said that, I've never experienced the situation you describe. My receipts always specify the amount and currency authorised.

Otherwise if it's left for you to tick your copy of the receipt, how can the retailer know what you ticked? And how can it be sure what is manually ticked on your copy is the same as that on the retailers copy??? :huh:
(I've not seen carbon copy receipts since the days signatures were no longer required)

Thanks! I crossed the boxes on both their copy and mine; it wasn't a carbon copy receipt.

chattychappy wrote: »

In some cases I've been asked to tick the box then been given a second copy without a box ticked. This is OK cos ultimately it's for them to prove what you authorised. If you ticked the copy that they have, then it doesn't matter that your copy is unticked.

So agree, dispute it. Ultimately they will have to retrieve the receipt, but if the amount was small then they'll probably right it off.

You are right about the first part, this is exactly how it happened.

I am 100% certain that Capital One just copied and pasted from a script about the Mastercard conversion - it is listed differently to purchases I have successfully made in foreign currency (they also talk about foreign currency transaction fee, which doesn't apply to my account - hence why I think it was a copy-paste response).

I think that they did use dynamic currency conversion, the rate is about 5% worse than Mastercard at the time.

luci wrote: »

Unfortunately it's not that simple. The option to charge in the local currency or GBP only appears on the terminal AFTER you have entered your pin to agree to the amount in the local currency and handed it back to the merchant. It actually asks the merchant to Press 1 for GBP or OK for local currency.

I always tell them I want charged in the local currency, but I have had occasions where they have automatically chosen GBP, not from malice, just an automatic reaction. I have had no problem getting the transaction cancelled and redone.

Exactly, I had no indication that I wouldn't be paying in the local currency at any stage, until I came back and checked the transaction.

Having a closer look at my sales receipt (not the cardholder receipt), it lists the total amount in the foreign currency and says that amount charged to the card, which seemed fine. But my card is shown as DCC Mastercard, which I now take to mean used Dynamic Currency Conversion as mentioned above, which I did not know at the time, and was not clear - it does not list the amount in GBP.