quidco declined claims who is responsible

Chrysalis

Ok so normally there is a sales contract when buying something.

Lets say for eg. if a broadband provider offers £50 vouchers for signing up and then dont supply these voucher, they have breached the contract.

However on cashback sites this seems a grey area.

Basically I signed up to a broadband provider who offered £100 cashback.
For 3 weeks it showed as tracked.
On the day my service was activated it changed to declined. Meaning at this point i couldnt cancel my order, as it was processed and am now tied into a 18 month contract.

I am quite sure the process I have experienced is an illegal missold service. The question is who is responsible quidco or the broadband provider.

Quidco are stating the broadband provider have declined the cashback but they cannot give a reason and I am supposed to accept a 4 month wait for my claim to be processed.

The broadband provider state they need a claim refferal number to look into it, which quidco are refusing to give to me.

Currently I am prepared to wait a week for tthe broadband provider to get some progress, if I am left in a situation of waiting 4 months for even a status update (can get declined again) I will be looking to report to someone like trading standards or the ASA, but it seems by using a middle man to pay out cashback the companies are removing their liabilities.

So who is responsible for the breach of contract?

DomRavioli

Neither.

See the guide for cash back at the top - it isn't guaranteed, read the terms and conditions of quidco

Smithers37

[QUOTE=Chrysalis;64283750

So who is responsible for the breach of contract?[/QUOTE]

No.

You're kidding right?

Chrysalis

DomRavioli wrote: »

Neither.

See the guide for cash back at the top - it isn't guaranteed, read the terms and conditions of quidco

news flash

t&c's dont overide consumer law.

one of them is responsible the question is who.

the t&c's state there is exceptions as to why someone may not qualify such as order been manually processed offline, however I fell foul of none of those things.

Can you show me also where it says the following.

"we only sometimes pay out when you meet our terms, we can at will decline cashbacks for undisclosed reasons".

mattyprice4004

Eugh, really?
No they are not! I'd go into why, but I'll let someone else have the pleasure.

Chrysalis

mattyprice4004 wrote: »

Eugh, really?
No they are not! I'd go into why, but I'll let someone else have the pleasure.

go ahead.

I will repeat.

none of the exceptions applied to me, I signed up to the provider as stated on the cashback site.

Please tell me which part of consumer law allows for a company to only "sometimes" complete their terms of sale.

mattyprice4004

It's not a term of sale. Cash back isn't guaranteed, that is plastered everywhere on the site. If you need a guaranteed incentive, cash back is not for you.

If you're confident write to both companies, and when neither pay out take it to court.

pmduk

The cashback companies offer to give you the commission they receive when you make a purchase through them. It follows that if they don't receive a commission there's nothing to give you.

Enfieldian

I only use Quidco as a bonus when buying stuff I need anyway, it should never be the deciding factor when comparing prices, especially on a contract based item.

19lottie82

Its made perfectly clear that cashback is NOT guarenteed..... You wont get anywhere with this.

ivavoucher

Chill and just be a patient, most claims I have had to make have eventually been paid out.

The time to stress is if your claim gets denied.

Then go looking for answers.