Very - WORST customer service ever

jumperooroo

Seven - good shout, I'll ping them an email this afternoon. I agree, I'm really not a compensation chaser and will be as fair as possible but 10 failed deliveries/collections later is too much and I feel they should pay.

Saul - agree, Yodel are the ones at fault as they are the ones who failed to deliver/collect however as per Martin Lewis' consumer guides, the blame lies with the retailer rather than the courier and it's muddied even further as Very and Yodel are actually part of the same group. Really shocking that as part of the same group they can't communicate effectively to get something done - both useless!

lovinit - I'm not claiming for 10 days loss of earnings (that would be nearly £1500 and I don't think it's realistic that they would or could be forced to pay this). However I am claiming for more than £50 as I actually found that insulting given the length of time this dragged on for and the number of days spent waiting in.

SimonSays

Collections are never guaranteed, You could have returned it at your convenience via Collect+ and got refunded quicker.

Instead of waiting in for 6 days

Minimising losses and all that.

SevenOfNine

SimonSays wrote: »

Collections are never guaranteed, You could have returned it at your convenience via Collect+ and got refunded quicker.

Instead of waiting in for 6 days

Minimising losses and all that.

Good point, BUT..........a company's little 'get out of jail free' clauses in their T&C's may prove NOT be quite as binding as they'd like us all to think when challenged in court.

Truepat

Maybe something for the future ........ could you request items to be delivered to your place of work?

At times I think my office is a collection depot with the number of items arriving for staff members.

transient

I see this court case failing personally

lovinituk

jumperooroo wrote: »

lovinit - I'm not claiming for 10 days loss of earnings (that would be nearly £1500 and I don't think it's realistic that they would or could be forced to pay this). However I am claiming for more than £50 as I actually found that insulting given the length of time this dragged on for and the number of days spent waiting in.

So your financial loss was zero?! Good luck, I think you'll need it! You may regret not accepting the £50 unless they offer more just to avoid court. If it does go to court you may find the judge is not very happy about you wasting his time.

bod1467

I'm very (pun intended) surprised that the Very rep on MSE hasn't seen this yet and picked it up.

jumperooroo

Lovinit - think you've misunderstood, time spent waiting in has caused loss of earnings but I'm not claiming for the full amount as I didn't think it realistic that they would be ordered to pay this so have asked for a more realistic figure.

Re. alternative delivery/collection points, as I explained to the Very CEO adviser, I'm not able to easily get to a post office as it requires transport which I don't have. This is why I order online and opt for home delivery - it can sometimes cost more but is my only option.
I understand the points about minimising losses but why should the customer have to compromise because they can't get their act together?!

Finally, collections we're guaranteed - the CEO adviser categorically assured me each day that it would be taking place.

As outlined in my original post, it was a complete catch 22 for me. They wouldn't refund without collection so what choice did I have other than to wait in when I was categorically reassured that collection would take place?!

Slayerx

I've recently had a pretty crap experience with Very.

They don't stick to their own complaints procedure and only offered me the cost of my phone calls to them a grand sum of £17