Faulty Goods Question

Emu76

Hi all,

I bought a PC for my son around November 1st which became faulty within 6 weeks. The retailers policy is to only replace if it becomes faulty or I change my mind within 3 weeks and after that it's subject too repair under warranty only.

The PC was returned to the retailer on December 9th and I'm called every few days to be told they are still waiting for parts. It needs a new motherboard, I'm not techy at all but I'm fairly sure this isn't a rare part! Nearly 4 weeks to even receive the parts let alone repair it and get it returned seems excessive and is causing a headache with my sons GCSE work.

I bought the PC on my credit card, do I have any recourse to claim it as some sort of chargeback as faulty goods even though the company are apparently repairing it? I'm a bit cynical that if it can break down within 6 weeks it's going to be a liability plus with no return date in sight I'd prefer not to be dealing with the company again.

Thanks for your advice.

chanz4

Hi it maybe 4 weeks with it been christmas, if its pccrap or currys they have to buy manufacture boards which are normaly not kept in the uk but germany. Or they could be sending it for repair to the manufacture.

With computer parts they break within the first few months or last a life time

grumbler

It's definitely not the case for chargeback.
Under Section 75 CC is jointly liable with the retailer, but is unlikely just to return the money if you ask them.

The retailer has to repair it or replace "within reasonable time and without causing you significant inconvenience". The retailer breached both. Send them a letter before action giving them, say, 5 days to repair or replace and saying that your start legal actions otherwise.

If they fail to do this, submit a claim to the small claims court (online) for the cost of the computer plus compensation for the inconvenience. At this stage your can hold the CC jointly liable with the retailer. You can contact them before submitting the claim and inform about your plans. Maybe they will agree to refund the money without getting court involved.

chattychappy

chanz4 wrote: »

With computer parts they break within the first few months or last a life time

Reminds me of my IT days. We had products with a "lifetime warranty". Some bloke thought it funny to tell customers with faulty stuff it was out of warranty. Why? Cos "lifetime warranty" means "guaranteed until it dies" !

Emu76

Thanks for the advice, much appreciated

The retailer has agreed to replace it if it's not returned by the weekend so will see what happens.