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Talktalk can't fix faults

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Comments

  • Stonker
    Stonker Posts: 585 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    This afternoon there was a knock on the door. BT Openreach. They have provided a temporary fix by connecting the broken dropwire up to the pole. Why didn't they do that on 1st Jan when they sent 2 engineers to fix the fault?
  • SimonSays
    SimonSays Posts: 716 Forumite
    Stonker wrote: »
    (In all my 38 years of working in telecoms including 30 years in BT, that's a new one on me).
    30 years in BT (Apparently) and you don't know about the hoists, A55 forms and how painfully slow BT are at the most simplest of tasks. Or in fact billing people correctly I suspect this comment is a lie?
  • SimonSays
    SimonSays Posts: 716 Forumite
    Stonker wrote: »
    This afternoon there was a knock on the door. BT Openreach. They have provided a temporary fix by connecting the broken dropwire up to the pole. Why didn't they do that on 1st Jan when they sent 2 engineers to fix the fault?

    30 Years working for BT you should know their processes as to why its taken them this long.

    Oh wai....
  • Stonker
    Stonker Posts: 585 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    SimonSays wrote: »
    30 years in BT (Apparently) and you don't know about the hoists, A55 forms and how painfully slow BT are at the most simplest of tasks. Or in fact billing people correctly I suspect this comment is a lie?


    Suspect what you like mate
  • Well its obvious you haven't worked for BT if you don't know their process ;)
  • Stonker
    Stonker Posts: 585 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    SimonSays wrote: »
    Well its obvious you haven't worked for BT if you don't know their process ;)

    Lordy Lordy
  • Stonker
    Stonker Posts: 585 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    So last week they were going to erect a new pole
    Saturday they provided 'temporary service'
    Yesterday they kept phoning up saying they were testing
    Today an engineer called but didn't really know why....he said there were no job notes
    This afternoon I was told that it is too expensive to put a new pole up so they have.........closed the case (but are going to explore other options to fix my line and talktalk won't have access to the details)
  • Stonker
    Stonker Posts: 585 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Oh, and last week somebody from TT looked at my linkedin profile
  • Stonker
    Stonker Posts: 585 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Guess what....this is still going on. nearly 13 months now
  • Stonker
    Stonker Posts: 585 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Here's a picture of my line that they have been trying to repair for 13 months:


    10917832_1522290174702690_3423944238242582652_n.jpg?oh=238cbd6321738a080053fe7bc2652a27&oe=553916DC
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