Praise for Very

sazaccount

I've read a few negative reviews on here about Very and thought I would just put my story up.

About a week ago my microwave went caput (I don't have a "normal" kitchen so a microwave is a must). Looking around online I found a code for £30 off a £60 order for Very, found a microwave I had been looking for (a purple one :rotfl:) and brought a curing wand to make it to the £60 :j.

I opened an account and put the code in though the pay it now section but it didn't work. Went back and opened a credit account. Completed the order early hours of sat morning however when going back in the £30 hadn't come off. Sent an e-mail to ask about it and got a reply in the morning saying that they couldn't comply with my request due to conflicting information. I had also received an e-mail saying that I already had an account so they merged them. I'm beginning to stress a bit thinking that there had been feud on the account so called them (using so no to 0870).

I spoke to a lovely lady who put me though to the right department and then spoke to a very helpful lady, who looked into my account. It turned out as I had opened the account to "pay now" and then gone back to change it to a credit account it had made 2 accounts due to the times she could see that it was a mistake and changed my details over, and made sure the £30 voucher came off my account.

The items were delivered on Monday with e-mail updates the delivery company when they had been delivered.

So I now have a microwave and a curling wand for £33.95 (Don't live near a collect+ so unable to use there free service)

monty-doggy

I've always found very to be brilliant. And I've never had a problem with a return.

pops5588

Same here. I was in charge of bridesmaid shoes and accessories for my sister's wedding last year and had to send various items off to different addresses and there was lots of returning and exchanging between numerous counties when shoes didn't fit etc. Every time I needed stuff sorting I was able to phone, get through to a human being who pretty much organised everything for me! Have always been surprised by the high numbers of negative posts about Very.