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BT's line ceased - connection charge for a new one
Maggie93
Posts: 1 Newbie
in Phones & TV
I hope you guys can help.
I'm moving to a flat where BT line has been previously installed. There are BT sockets and there is even a telephone connected to a socket. I phoned to BT to have this line activated. They told me that this lane has been ceased and I would need to pay £124 as a full installation fee and they need to send an engineer. Is there any way to avoid paying this connection fee? I can't understand why they want me to pay that much when everything is actually installed. I’ve never been BT customer before.
I'm moving to a flat where BT line has been previously installed. There are BT sockets and there is even a telephone connected to a socket. I phoned to BT to have this line activated. They told me that this lane has been ceased and I would need to pay £124 as a full installation fee and they need to send an engineer. Is there any way to avoid paying this connection fee? I can't understand why they want me to pay that much when everything is actually installed. I’ve never been BT customer before.
0
Comments
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If there was a BT line before I would phone again and ask them about the charge. There should be no need for a visit from an engineer to re-connect a ceased line.
ps If it is an Indian call centre ask to be connected to a UK SALES DEPT.0 -
Have to agree with Sicker (ooh lurvly name
). I moved into a flat with a BT socket and only had to pay the then standard £10 fee. My Mother moved back to BT from cable and they charged her nothing despite the line having been off for 10 years, they sent an engineer out because it had been so long. 0
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