Virgin Media Dispute Nightmare

BalhamBandit

When I signed up for Virgin I informed their support center that my address was temporary and I would need to move the phone in six months time. I was told that is no problem, Virgin allows one free move a year.

When I went to move, I was informed by Virgin the service I received was unavailable in the new area, there was no bundles available for overseas calls and broadband was no longer unlimited download (a key requirement or mine).

I said that I would be willing to move the Virgin number to the new address to complete my 12 month contract but I was informed that I would be required to sign up for a new 12 month period.

I emailed Virgin Media to try and resolve this, no response, I sent registered mail was received, no response was received.

I sent my forwarding address to Virgin Media and they have registered the debt to this address, they sent debt collectors to me, and I sent them away telling them it was in dispute.

Now I Virgin Media have this as an unresolved debt on my account, and are holding me to ransom, any advice appreciated, I feel this is a matter of principle and I should not pay for a service not provided and mis-sold in the first place.

macman

How was it mis-sold? Your minimum term contract was for 12m at the current address: VM don't cover all areas and presumably neither you nor they knew where you were moving to the next time. A home move is free, but will always start you on a new 12m minimum term: standard practice with all telcom companies.
If you moved to a non-cable area then you could only have moved the phone and broadband service onto Virgin National: an ETC would still apply to the TV service (if contracted) that could not be moved.

BalhamBandit

To clarify Macman, if Virgin Media do not have full UK coverage for services, they should have pointed this out to me before I took the contract and asked the question about contract mobility- I clearly stated I would need to move in 6 months, so did not intent to fulfill 12 months at the address that was current at the time. Virgin Media stated to me that would not be an issue and the contract would be moved to my new address at no charge - it was only with this assurance that I accepted the contract.

When notified of my new address, Virgin Media's expectation was for me to accept a new 12 month contract, without the call bundles, and unlimited broadband that I had been receiving