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New Toshiba laptop problems

Old_Git
Old_Git Posts: 4,751 Forumite
Part of the Furniture 1,000 Posts Mortgage-free Glee! Cashback Cashier
in Techie Stuff
I have a new Toshiba satelite C50 A-157 laptop and I have having problems with it .

I cant get the web camera to operate

No sound ( No Audio output divice is installed )

And when I install a mouse nothing happens .

Its operating on windows 8 and this is my first laptop ,so I have no idea what I am doing wrong .
"Do not regret growing older, it's a privilege denied to many"

Comments

  • GlynD
    GlynD Posts: 10,883 Forumite
    Did you buy this locally? If so I'd be inclined to say you should bring it back to the place you bought it and point these software errors out. If I had it and its installation disc here I dare say I'd have it sorted in less than 30 minutes but to try and tell you what to do without actually seeing it myself is something I wouldn't find easy.

    For what it's worth though I'd say you're missing the drivers for the webcam.

    You need to do a hardware search for the audio device.

    I'm not familiar with Windows 8 but on all other versions I know you don't need to install drivers for a mouse, they're already there.

    Nothing serious wrong with the machine though as you've described it.

    Are you able to go back to where you bought it?
  • Old_Git
    Old_Git Posts: 4,751 Forumite
    Part of the Furniture 1,000 Posts Mortgage-free Glee! Cashback Cashier
    bought from Argos outlet ,so dont want to return unless I have to
    "Do not regret growing older, it's a privilege denied to many"
  • GlynD
    GlynD Posts: 10,883 Forumite
    Old_Git wrote: »
    bought from Argos outlet ,so dont want to return unless I have to

    I see and agree. They're unlikely to know themselves. Do you have any experience or knowledge working with any version of Windows?
  • I_have_spoken
    I_have_spoken Posts: 5,051 Forumite
    edited 1 January 2014 at 8:29PM
    d/l Toshiba drivers here - http://www.toshiba.co.uk/innovation/download_drivers_bios.jsp?service=UK

    TBH it sounds like it's a return after someone's been messing about, maybe bodged a re-install of Windows.

    There an option to do a "factory restore" from a copy of Windows on a hidden disk partition- http://www.youtube.com/watch?v=yuJatOVvxuM
  • johnmc
    johnmc Posts: 1,265 Forumite
    1 download the drivers, as above.

    Reboot. Report back.
  • GlynD
    GlynD Posts: 10,883 Forumite
    Fantastic lads. OldGit, you should do this. If you download the drivers for all three items then Windows should find the audio device for you. If it doesn't we can talk you through doing a manual "find".

    Easy peasy mate.
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