Jet 2 - advice needed!

hollydays

Could you look at this hotel on Thompson for example and see what rating they give it, as they use their own rating.

If it's the Turkish governments own rating I think I saw somewhere that a three star is very similar to a four star.

If you find another companys rating this much lower you could try writing a letter including the fact that they don't explain their ratings etc. I think the issue of the transfer seems very poor, how did this occur? Who told you the original incorrect transfer time and how much longer was it? Bedding not changed is really not acceptable.

I'm sorry you had this bad experience, it doesn't sound like what you were expecting, but a four star is no guarentee of luxury .
What was wrong with the food? This is very subjective though.what were you saying about a la carte limits?

jkkne

No tour company will guarantee a transfer time unless you book a private transfer or taxi.

It might be a 20 minute journey but you could spend an hour waiting on a coach for another flight to come in or do a mini tour of the resorts many hotels

Jet2 themselves say

The journey times stated on our website and booking vouchers are estimated, and are applicable for a journey on a normal day. It is possible that these times may vary according to time of day, roadworks, local road closures or diversions, volumes of traffic, local festivities etc. Shuttle journeys, which involve multiple pickups and drop offs, may take longer than stated.

john1

ladybird17 wrote: »

They refuse to speak on the matter anymore unless through court. ABTA Arbitration is a bit pointless because we have to pay over £100 to register for mediation and if we lose we have to pay Jet2's mediation fees! Would we be best due to drop the complaint or should we take them to small claims?

Thanks in advance,

Lou

If you paid by credit card would a section 75 be in order here

SimonSays

john1 wrote: »

If you paid by credit card would a section 75 be in order here

Disagree as they've not followed the process so the provider will simply refer them back.

*Dee*

The chances of you losing the ABTA arbitration are very slim. They nearly always side with the passenger!

john1

SimonSays wrote: »

Disagree as they've not followed the process so the provider will simply refer them back.

Sorry I understood that statute law takes precedent over any other company rules procedures codes of practice etc

SimonSays

Statue law would say the purchaser has to complain to the company before going to claim Section 75

No need to say your sorry for misunderstanding the law

john1

SimonSays wrote: »

Statue law would say the purchaser has to complain to the company before going to claim Section 75

No need to say your sorry for misunderstanding the law

Your rights under Section 75

Under Section 75 of the Consumer Credit Act, the credit card company is jointly and severally liable for any breach of contract or misrepresentation by the company.
This means it shares equal responsibility with the retailer or trader for the goods or service supplied, allowing you to also put your claim to the credit card company.

You don't have to reach a stalemate with the retailer or trader before you can contact your credit card provider - you can make a claim to both the retailer and credit card provider simultaneously.

This right is particularly useful if the retailer or trader has gone bust, or it doesn't respond to your letters or phone calls.

see http://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

SimonSays

but not ignore the complaints procedure and go straight to the card provider. or it seem to have accepted resolutions now demand more money.

wealdroam

SimonSays wrote: »

Statue law would say the purchaser has to complain to the company before going to claim Section 75

"Statute (statue?) law" says nothing of the sort.

As well as the Which article quoted above, the MSE Section 75 Refunds article says about approaching the card issuer first:

...you may be met by "that's not our business, go to the retailer". Actually you don't have to, it is their business and you've a legal right to redress. The law makes clear that the credit card company is jointly responsible, so there's no 'first point of call'.

To re-use your own words:

"No need to say your sorry for misunderstanding the law"