Currys.co.uk not abiding by Distance Selling Regulations

shaun_from_Africa

societys_child wrote: »

agree with this . . and people are losing jobs as on-line retailers lay off staff in an attempt to counter-act the loses caused by the misuse of DSRs

Laying off staff?
Amazon might disagree with you there.

http://www.indeed.co.uk/jobs?q=Amazon+Co+Uk

arcon5

societys_child wrote: »

agree with this . . and people are losing jobs as on-line retailers lay off staff in an attempt to counter-act the loses caused by the misuse of DSRs



Unfortunately "buyers remorse" and "simply making use of their statutory rights" is costing us all . . .

The world's gone mad . . .

Have you gone mad?

A bricks and mortar shop can cost anything from £10k-£150k + rates. A modest size shop in a fair location would be anywhere from around the £30-50k mark.

An online business (if not operating from a spare bedroom) will often operate in an industrial estate where a comparable sized unit can easily cost between £6k-£15k.

So you are not honestly telling us that the cost imposed on online retailers under DSRs are filling this massive gap in overheads? That's neglecting the massive difference in setup costs between a shop and a warehouse.

Brooker_Dave

societys_child wrote: »

Unfortunately "buyers remorse" and "simply making use of their statutory rights" is costing us all . . .

The world's gone mad . . .

DSRs just force the mail order industry offshore, just ship from outside the EU (it's all made in china anyway) and the DSR problem is solved.

Brooker_Dave

shaun_from_Africa wrote: »

Where exactly have the OP's actions gone beyond the wording of what the DSR's allow?

Is OP even entitled to a DSR return given he collected his goods??

Given he could have inspected the goods in the shop at the time he collected them?

frugal_mike

Brooker_Dave wrote: »

Is OP even entitled to a DSR return given he collected his goods??

Given he could have inspected the goods in the shop at the time he collected them?

The contract concluded before he walked through the door. Op couldn't pull out of the contract in the store. The store was justvthe delivery address.

Brooker_Dave

frugal_mike wrote: »

The contract concluded before he walked through the door. Op couldn't pull out of the contract in the store. The store was justvthe delivery address.

"DSR's will not apply to this business model as long as every consumer is given the opportunity and is expected to examine the goods at the time of collection and that they can cancel if not to their satisfaction without any penalty"

HTH.

neilmcl

Brooker_Dave wrote: »

Is OP even entitled to a DSR return given he collected his goods??

Given he could have inspected the goods in the shop at the time he collected them?

Try reading the thread from the start. The point has been covered!

neilmcl

Brooker_Dave wrote: »

"DSR's will not apply to this business model as long as every consumer is given the opportunity and is expected to examine the goods at the time of collection and that they can cancel if not to their satisfaction without any penalty"

HTH.

Quoting something (particularly without naming your source) is one thing, understanding it is something entirely different. Your quote does not apply in the OP's case for the reasons already stated.

Hintza

shaun_from_Africa wrote: »

I realise that it's only the 1st of Jan, but the award for the most inappropriate comparison of the year so far must go to a post that compares the legality of returning unwanted goods to the action of shooting a person.

The comparison might not be to your taste, the point might be extreme but it is still valid.

shaun_from_Africa wrote: »

Where exactly have the OP's actions gone beyond the wording of what the DSR's allow?

OP collecting in store where he could have asked to view one before collecting his, the OP then using it for a couple of days is stretching the protection that the DSRs were put in place for.

If you think that is fine just remember the law can and probably will be changed at sometime in the future probably to the detriment of all.

neilmcl

Hintza wrote: »

the OP then using it for a couple of days is stretching the protection that the DSRs were put in place for.

Where exactly has the OP stated that they'd been "using it for a couple of days"?

This is what they in fact said

notken wrote: »

I tried the tablet out that evening, and didn't like it at all. I performed a factory reset, packed it back up, and contacted Currys through their online Web form to say I wanted to return the item under the DSRs

Seems to me that they've complied not only to the letter of the law but to the spirit of the regulations too.