Currys.co.uk not abiding by Distance Selling Regulations

unholyangel

societys_child wrote: »

It was another poster that brought Amazon into it, so I pointed out that they do take action to protect themselves against unprofitable customers.
I'm not particularly interested how many new distribution centers they open or how many people they employ (suppose using Luxemburg as a tax haven helps them grow their UK business . . .;))

But that's not what you were originally discussing.

societys_child wrote: »

agree with this . . and people are losing jobs as on-line retailers lay off staff in an attempt to counter-act the loses caused by the misuse of DSRs

Overheads of operating an online business (even factoring in DSRs) is miniscule compared to a high street. Plus you can reach more potential customers as you wont be limited to passing foot traffic/local population.

Of course if you have business sense, you wont incorporate returns into your calculations and you'll likely end up having to lay off staff. However, thats nothing to do with exercising your rights under DSRs and everything to do with poor management.

bru88

notken wrote: »

It cannot be moved to alternative hardware anyway.

But the HDD can be cloned (and then laptop returned to retailer) and the cloned OS software will work on other hardware if the hardware is of similar spec.

But I agree, if you returned a laptop and the OS software had been used (activated, registered) then I really dont see that this has any consequence to the next purchaser, if a factory reset is done.

frugal_mike

bru88 wrote: »

But the HDD can be cloned (and then laptop returned to retailer) and the cloned OS software will work on other hardware if the hardware is of similar spec.

But I agree, if you returned a laptop and the OS software had been used (activated, registered) then I really dont see that this has any consequence to the next purchaser, if a factory reset is done.

I'm fairly certain windows notices when the hardware changes. I think if it changes too much you might need to re-register it. If it was a Unix variant then it could likely just have been downloaded from the internet for free anyway.

zaax

wealdroam wrote: »

Bru88, the word is Currys.

I have a better word bankrupt - two names are going to the wall one is debenhams, and the other might be Curry's.

Always - ALWAYS pay by credit card.

societys_child

unholyangel wrote: »

But that's not what you were originally discussing.

Wasn't me that brought Amazon up.

Overheads of operating an online business (even factoring in DSRs) is miniscule compared to a high street. Plus you can reach more potential customers as you wont be limited to passing foot traffic/local population.

The businesses I had in mind have bricks & mortar and a large online presence.

Of course if you have business sense, you wont incorporate returns into your calculations and you'll likely end up having to lay off staff.

:huh: Of course you have to incorporate all running costs, suicide not to . . (did you miss a word out there?)

However, thats nothing to do with exercising your rights under DSRs and everything to do with poor management.

Nothing to do with poor management, quite the opposite, they forecast bumper sales this christmas, they also forecast bumper dsr returns as that's the way online trading is trending. They laid the staff off before xmas, so excellent management from their point of view . . .

Like I said, it's costing jobs.

unholyangel

societys_child wrote: »

Wasn't me that brought Amazon up.


The businesses I had in mind have bricks & mortar and a large online presence.
:huh: Of course you have to incorporate all running costs, suicide not to . . (did you miss a word out there?)
Nothing to do with poor management, quite the opposite, they forecast bumper sales this christmas, they also forecast bumper dsr returns as that's the way online trading is trending. They laid the staff off before xmas, so excellent management from their point of view . . .

Like I said, it's costing jobs.

I did miss a word, thanks for pointing it out!

I have to ask, you keep referring to "they". Who are they? Are "they" every single retailer? Did they actually say returns under DSRs was the reason they were laying people off?

notken

Anyone interested in how this is progressing, this morning I received a follow-up email from customer services at Currys.co.uk, in response to me pointing out that the DSRs allow me to try out a product at home:

Unfortunately, the Distance Selling Regulations do state that the product cannot be returned if it has been used, which is the primary reason why, on this occasion, we would be able not offer a refund for this product.

So it's clear that Currys believes the purchase is covered by the DSRs, and that (in my opinion) their misunderstanding of the DSRs is the reason they won't refund. This is despite me quoting the part of the DSRs I am trying to return the item under.

I'm still awaiting paperwork from my credit card company, and a call back from a rather busy Citizens Advice, which is all rather frustrating. Patience required now!

AJ_UK

If you google apple warranty check and follow the first link and enter the sn of the ipad, does it show that the ipad has now been registered and it has less than 365 days of warranty left? If it's showing less than 365 could this be why Currys are refusing to allow you to return it?

frugal_mike

notken wrote: »

Anyone interested in how this is progressing, this morning I received a follow-up email from customer services at Currys.co.uk, in response to me pointing out that the DSRs allow me to try out a product at home:



So it's clear that Currys believes the purchase is covered by the DSRs, and that (in my opinion) their misunderstanding of the DSRs is the reason they won't refund. This is despite me quoting the part of the DSRs I am trying to return the item under.

I'm still awaiting paperwork from my credit card company, and a call back from a rather busy Citizens Advice, which is all rather frustrating. Patience required now!

Ask them to quote the section that says this. They might just completely lack any knowledge of what the Distance Selling Regulations say and think that no items can be returned if used, or they might think that the section saying unsealed software cannot be returned applies to tablets too.

notken

It's a nice idea, but I'm not interested in taking it out of the box again. It's safe, boxed up, factory reset.

Even if that was the case, it's still not compatible with the DSRs in my opinion. There's not been any special mention of it being an iPad. Currys' line has always been that they don't accept the return of "used" goods.

Thanks though.