Returning something on a gift receipt

RaiderHammer

If you change something by using a gift receipt be aware you may only be given today's price which is probably lower than before Christmas. I tried this yesterday and was told the credit note would be £69 but then I produced the actual receipt and said no I want what I paid £85. Fair play the retailer did change it to £85 without no fuss.

Just be aware if you try and change something on a gift receipt.

I suspect if the price had increased you would not be offered more... I assume it's a one way street.

Forwandert

If the price had increased you would have been given the increased price. There is no price on a gift receipt so the sales assistant wouldn't know to increase/decrease the price only to give a refund at the price the item scans for unless pointed out.

RaiderHammer

Forwandert wrote: »

If the price had increased you would have been given the increased price. There is no price on a gift receipt so the sales assistant wouldn't know to increase/decrease the price only to give a refund at the price the item scans for unless pointed out.

But there is still usually a date and a receipt number.

Forwandert

That would mean nothing unless the person had access to the entire transactions records and searched back (which can take time) or memorised every specific price change by date. Some systems would automatically find the receipt some won't. It would also depend if the gift receipt was one they could scan or they just scanned the item to speed things up. Its quite a hectic week for unwanted items.

monty-doggy

I've worked in retail for 18 years, my understanding of a gift receipt is to protect the price you paid, without revealing to the recipient unless they need to change it. Most stores can scan the receipt and the price paid comes up. Was it a well known retailer?

RaiderHammer

Forwandert wrote: »

That would mean nothing unless the person had access to the entire transactions records and searched back (which can take time) or memorised every specific price change by date. Some systems would automatically find the receipt some won't. It would also depend if the gift receipt was one they could scan or they just scanned the item to speed things up. Its quite a hectic week for unwanted items.

There was nothing on the item to scan only the receipts.

RaiderHammer

monty-doggy wrote: »

I've worked in retail for 18 years, my understanding of a gift receipt is to protect the price you paid, without revealing to the recipient unless they need to change it. Most stores can scan the receipt and the price paid comes up. Was it a well known retailer?

That is how I thought it would work. But if I had not been there the shop would have been £16 up. Wonder how often this happens? Yes a pretty well known jewellery chain, but there is no bar code on the receipt.