Gift voucher or cash ??

goodmorningsunshine

Got pressie with gift receipt at xmas.

Returned gift to shop today and they gave me a "gift voucher" with the amount on it, rather than cash.

Just wondered if they were correct in doing this, as sales assistant asked another and she said the last return was just given the cash.

unholyangel

Why were you returning the item?

Do the store have their own refund policy?

Having a gift receipt should give you the same rights as if you had bought the item yourself. So if it was faulty, they should have offered a repair, replacement or refund. If it was just an unwanted gift then you have no statutory rights and only have rights to return for cash refund if their returns policy states so (as then it is a contractual right).

freyamae

It might be the item was paid for on card, often shops refund the same way it was paid which might be why they were unable to offer cash but as its a discretionary policy in each store its up to them really unless as the other poster said the item was faulty.

goodmorningsunshine

unholyangel wrote: »

Why were you returning the item?

They did not fit me.

Do the store have their own refund policy?

I would imagine so, the store is Boots the Chemists.

Having a gift receipt should give you the same rights as if you had bought the item yourself. So if it was faulty, they should have offered a repair, replacement or refund.

Not faulty

If it was just an unwanted gift

Unsuitable gift

then you have no statutory rights and only have rights to return for cash refund if their returns policy states so (as then it is a contractual right).

Only reason I'm asking is because the sales assistant seemed unsure as to what she was meant to do., asked the assistant working next to her, but then decided to go against her advice.

ThumbRemote

Then as unholyangel says, it's dependent on their returns policy. They may have misapplied it - you'd have to find the policy itself to check (at the time of writing the boots.com website is down, and that may only have the online policy not the in-store one anyway).

arcon5

Is it the norm for stores to allow cash refunds on gift refunds? Admittedly I rarely read terms in shops surrounding this but I've always assumed a gift receipt was merely to allow the recipient of a gift to exchange an item without knowing how much you spent, if you bought somebody a garment of clothing for example and wasn't sure what size. Where the correct size was not available I would have assumed a gift card would be issued (in which case the value would be discovered)

keyser666

arcon5 wrote: »

Is it the norm for stores to allow cash refunds on gift refunds? Admittedly I rarely read terms in shops surrounding this but I've always assumed a gift receipt was merely to allow the recipient of a gift to exchange an item without knowing how much you spent, if you bought somebody a garment of clothing for example and wasn't sure what size. Where the correct size was not available I would have assumed a gift card would be issued (in which case the value would be discovered)

No it is not the norm, normally a credit note given or a gift card/vouchers.