asda direct poor service beware!

dollypeg_2

Ordered tumble dryer 26th dec delivery 28th dec Fantastic down hill from there damaged no sign of damage to packaging telephoned asda direct south African call centre was told by calll centre staff after she had checked with supervisor £20 refund which I turned down was then told 15days for it to be collected when it got back to depot would be 15 days for another to be sent disgusted when asked to speak to a supervisor or team leader was Told everyone off today said we will ring you back.telephone call from call centre 3pm was told it would take up to 15 days for collection 15 days for replacement or for refund collection 15 days when back in depot 3\4 days then 3\4 days for refund .It seems that they don't want to make it easy to complain Will never buy or shop at asda again

Nile

Hi, we move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email [EMAIL="forumteam@moneysavingexpert.com"]forumteam@moneysavingexpert.com[/EMAIL].

whitegoods_engineer

dollypeg wrote: »

Ordered tumble dryer 26th dec delivery 28th dec Fantastic down hill from there damaged no sign of damage to packaging telephoned asda direct south African call centre was told by calll centre staff after she had checked with supervisor £20 refund which I turned down was then told 15days for it to be collected when it got back to depot would be 15 days for another to be sent disgusted when asked to speak to a supervisor or team leader was Told everyone off today said we will ring you back.telephone call from call centre 3pm was told it would take up to 15 days for collection 15 days for replacement or for refund collection 15 days when back in depot 3\4 days then 3\4 days for refund .It seems that they don't want to make it easy to complain Will never buy or shop at asda again

Have you heard of paragraphs, commas, full stops and spaces? It might make it possible to make sense of your rambling post if you used these useful devices.

Money-Saving-King

whitegoods_engineer wrote: »

Have you heard of paragraphs, commas, full stops and spaces? It might make it possible to make sense of your rambling post if you used these useful devices.

It might be a faulty Asda keyboard!