We never phone you to get you to transfer money

BMN

Hominu wrote: »

The rule seems to be more to tell you they'll never ring you up to ask you to transfer funds, as any scammer can do that. What a scammer can't do is transfer funds for you.

But he was probably after some sales commission as well.

I'd be interested to know how a sales advisor knew that a credit has been added to my account sufficient enough to open a savings accounts for it. Isn't that kind of information private? I think I'd be quite angry that such information has been given to a sales person and probably open a complaint.

No, it wouldn't be commission. It's a common occurrence with large credits and it's their job to offer advice about saving accounts.

Yeah it's private information between you and the bank (which also includes it's employees).

Macca83_2

It'll be a system set up by Lloyds to identify large credits coming into an account. In the interest of keeping the funds with Lloyds, the manager or accredited banking advisor will give you a quick courtesy call to advise you that your funds have arrived safely which will then inevitably move to the expected sales patter.

Gromitt

BMN wrote: »

No, it wouldn't be commission. It's a common occurrence with large credits and it's their job to offer advice about saving accounts.

I had a particularly annoying phone call from TSB concerning similar 'advice' after a deposit of £100K was placed into my current account. I answered the call each time, and refused to answer the security questions each time. Eventually they rang to me to ring them back about "my account".

I did, thinking something must be wrong. How wrong was I.

"I would like to offer you a savings review."
"Not interested"
"I see your current account has a large balance. Would you -"
"Still not interested"
"Our currents accounts pay no interest -"
"I don't care."
"I see, do you already have plans for -"
"None of your business."
"Good day, sir"

It's getting to the point now where they are likely to ring me up because of a problem with my account and I'm going to ignore them thinking it's another "savings review".

Why can't they just say "Hello sir, this is a sales call. Are you interested in any of our products?"

nwc389

They get advance notice of large credits coming into current accounts
If the funds are then transferred to savings account then it counts towards the advisors target

BMN

Gromitt wrote: »

I had a particularly annoying phone call from TSB concerning similar 'advice' after a deposit of £100K was placed into my current account. I answered the call each time, and refused to answer the security questions each time. Eventually they rang to me to ring them back about "my account".

I did, thinking something must be wrong. How wrong was I.

"I would like to offer you a savings review."
"Not interested"
"I see your current account has a large balance. Would you -"
"Still not interested"
"Our currents accounts pay no interest -"
"I don't care."
"I see, do you already have plans for -"
"None of your business."
"Good day, sir"

It's getting to the point now where they are likely to ring me up because of a problem with my account and I'm going to ignore them thinking it's another "savings review".

Why can't they just say "Hello sir, this is a sales call. Are you interested in any of our products?"

Is there really any difference between what they did say to you and what you want them to say?

Vortigern

Would it make any difference if the OP had opted out of marketing calls?

Would the bank still have made this call?

Archi_Bald

Vortigern wrote: »

Would it make any difference if the OP had opted out of marketing calls?

I don't think so - I am opted out and still got calls from somebody introducing themselves as the Branch Manager, even outside working hours, every time any larger amount (£10K+) was about to hit my current account.

I asked them not to ring me again in such cases, not least because I was always expecting the money, anyway, and use online banking to manage my account. They have honoured this request.

chambta

nwc389 wrote: »

They get advance notice of large credits coming into current accounts
If the funds are then transferred to savings account then it counts towards the advisors target

Is that still the case at Lloyds?

Gromitt

BMN wrote: »

Is there really any difference between what they did say to you and what you want them to say?

As you can tell from my first answer, as soon as I recognised it was a sales call I just want them to get off the phone, but I'm not rude enough to just hang up on them.

The kind of people that I do hang up on are people like "T-Mobile Rewards Team", that keep going on and on regardless of what you say, and then when they finally do find out you're really not interested, they ask if anyone else in the family is interested, and they do this whilst I'm at work.

System

platterfish wrote: »

If your so concerned why did you let him do it when he didn't ask any questions, you should have asked him questions and you should have called him back. Seems that if it was fake, you would have happily agreed.

You are missing the point. Of course he was genuine. I knew that, I recognised his voice, I have spoken to him before. I was not in the least concerned about MY security.

My point is that if a bank breaks its own undertaking NEVER to phone its customers to facilitate a transfer, then it potentially leaves other, more gullible customers, vulnerable to a fraudulent caller.

There is no point in a bank saying "never" when what it really means is "sometimes".