LHA wrong amount paid

LonelyGirl

Hi,

I wondered if anyone could help my brother and sister in law, they have recently claimed part LHA until my SIL finds a job (BIL works full time) they received a payment (their 1st) on the 6th December which covered them until the 9th and then they were to be paid roughly £340 4 weekly however they received a payment today for £250 and don't understand why, I've never claimed so had no words of wisdom so to speak, could anyone shed any light on this? The local council office doesn't open until the 2nd January or they would've called to see why it's short. Thanks for any advice and Merry Christmas

specialboy

Is it possible that £340 is the maximum LHA amount but they are only entitled £250 due to other income?

Housing_Benefit_Officer

Because the payment covers 3 weeks instead of 4?

LonelyGirl

Housing_Benefit_Officer wrote: »

Because the payment covers 3 weeks instead of 4?

That's what I suggested to them however they can't see it being right when the letter states every 4 weeks they will receive X amount. Do they sometimes pay 3 weekly?

LonelyGirl

specialboy wrote: »

Is it possible that £340 is the maximum LHA amount but they are only entitled £250 due to other income?

No the £340 is the figure they are entitled to, they brought the letter with them for me to look over. I'm stumped!

Housing_Benefit_Officer

Housing Benefit is paid in arrears and the first payment might be a part payment.

LonelyGirl

Housing_Benefit_Officer wrote: »

Housing Benefit is paid in arrears and the first payment might be a part payment.

Thanks, they'd already received their first payment before this though, it's all very confusing.

Morglin

It could be something to do with their payment cycles, which can be mystifying, as they sometimes change them at will.

But, a quick phone call tomorrow morning should clarify what's going on.

Lin