Courier company & online retalier telling me to go find my item after not delivering

JustAnotherSaver

Basically i ordered an item last week & it was supposed to arrive (last week).

Attempt 1 failed because i wasn't in. Except that i was, and they must've tried the wrong house.

Attempt 2 ... same as above.

Attempt 3 ... same as above, but this time they delivered to God knows who.

IIRC there was an option where i could give permission for it to be left with a neighbour. I specifically did not select this for a very good reason.

So i get in touch with both retailer & courier service.

Retailer say it's been delivered here - which is the correct post code.

Yes it may be the correct post code, but it's the wrong bloody name & the wrong address which the courier didn't have permission to do.

Courier service basically said - we've done no wrong, it was delivered to the correct post code.

It doesn't matter whether it was delivered to the right area or another planet entirely. It didn't come to ME. Had i ticked an option to deliver to a neighbour then fair enough, but i did NOT.

Courier company basically said go see the online retailer, not our problem. Both pretty much said go find it.

The address it's supposedly been delivered to predictably doesn't have it. They've got something for free then.

Are they entitled to withhold refund here?

bod1467

No they are not. Tell them to either refund you IN FULL (i.e. you are cancelling the order under Distance Selling Regulations, so they must refund the full order value including delivery), OR send a replacement item (whichever you prefer). Remind the retailer that their liability and responsibility is to deliver orders to YOU (the person placing the order), and until it is confirmed that YOU have received it the liability remains with them. (You have no contract with the courier, and the liability remains with the retailer).

If they still play silly beggars then raise a Chargeback/Section 75 claim (as applicable, depending on payment method and item value) for non-delivery of goods. (You may need to wait until 15 days from order date for this).

Who is the retailer, and who is the courier?

JustAnotherSaver

Thanks for that.

This one was short lived. The retailer sorted it out in the end, so i wont name them.

The courier company on the other hand - DPD. Absolute idiots.

sam4u

let me guess the courier

"yodel"

forgotmyname

Another negative for DPD. I wonder if its certain drivers or area's that are failing. Had several phones delivered by them and they are great.

Maybe its just my local drivers, Or yours are not that good?

frugal_mike

forgotmyname wrote: »

Another negative for DPD. I wonder if its certain drivers or area's that are failing. Had several phones delivered by them and they are great.

Maybe its just my local drivers, Or yours are not that good?

I too have used them several times (both for delivery to me and collection from me) and they have been by far the best company I've used.

That said though, I've had one delivery from Yodel and the parcel was at the house they said they delivered it too. A stark reminder that my sample size might not be sufficient to be statistically significant!

JustAnotherSaver

JustAnotherSaver wrote: »

Thanks for that.

This one was short lived. The retailer sorted it out in the end, so i wont name them.

The courier company on the other hand - DPD. Absolute idiots.

sam4u wrote: »

let me guess the courier

"yodel"

HAHAHAHAHA!!!!!!!! :rotfl::rotfl::rotfl:You can guess if you like.

bod1467

Look at the post times - sam4u was probably reading the thread then typing his reply while you posted.

JustAnotherSaver

bod1467 wrote: »

Look at the post times - sam4u was probably reading the thread then typing his reply while you posted.

Didn't look.

But when does it take 2 minutes to type a few letters?

And based on some of the responses i've had in the past, i don't think it's unreasonable of me to think the post wasn't read fully. Nothing on sam4u's part there, but still.

Own_My_Own

JustAnotherSaver wrote: »

Didn't look.

But when does it take 2 minutes to type a few letters?

And based on some of the responses i've had in the past, i don't think it's unreasonable of me to think the post wasn't read fully. Nothing on sam4u's part there, but still.

:rotfl: when my DGS is here it can take me half an hour to type one word. :rotfl:

JustAnotherSaver

I'll just nod & smile like i know what a DGS is :rotfl:

I'm clearly out of touch with the lingo these days. lol.