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Exchange Faulty item

Hi,

I bought a pair of boots which had 25% off. I've had them 3 weeks and the heel is coming away from the boot.

If I take them back and ask for an exchange, will I be required to pay the difference as they are now at full price?

Thanks

Comments

  • Simple answer is no

    long answer

    They'll scan on at full price then scan the new product at full price showing 0 outstanding.
  • bod1467
    bod1467 Posts: 15,214 Forumite
    Or they may decide to refund rather than repair or replace. (They'll choose whichever option is least costly for them).
This discussion has been closed.
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