We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Item not received from Amazon

retiredin2011
retiredin2011 Posts: 393 Forumite
edited 26 December 2013 at 3:37PM in Consumer rights
My son ordered something from Amazon on 15th Dec as a Christmas present for me and the delivery was stated as between 19th and 24th Dec.


It has not arrived yet despite stating online that it had been despatched.


Because it has not arrived, today my son went to town and bought what he had ordered from Amazon so I presume he can send back the item at no cost to himself, if it arrives, because of late delivery?


Or will he have to pay return postage?

Comments

  • bryanb
    bryanb Posts: 5,033 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Start a claim, I did this recently and Amazon refunded in 2 days. Still not received 3 weeks later but I've got my money.
    This is an open forum, anyone can post and I just did !
  • stebiz
    stebiz Posts: 6,592 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Simply refuse signing for it at delivery or complete return online and you'll get an option for received too late and a free return label.
    Ask me no questions, and I'll tell you no lies
  • System
    System Posts: 178,365 Community Admin
    10,000 Posts Photogenic Name Dropper
    ive got a claim going at the moment and amazon said it will take up to jab 6th to be refunded . really not impressed.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    CHRISSYG wrote: »
    ive got a claim going at the moment and amazon said it will take up to jab 6th to be refunded . really not impressed.

    I guess you don't realise that they have up to 30 days to refund you.
  • ThumbRemote
    ThumbRemote Posts: 4,739 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    wealdroam wrote: »
    I guess you don't realise that they have up to 30 days to refund you.

    Just because there's a legal maximum of 30 days does not mean that's a target for companies to aim for.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    ThumbRemote wrote: »
    Just because there's a legal maximum of 30 days does not mean that's a target for companies to aim for.

    You are absolutely right.

    Did I write, or even imply, anything different?
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    ThumbRemote wrote: »
    Just because there's a legal maximum of 30 days does not mean that's a target for companies to aim for.

    On the bright side, when new regs start applying to contracts, they'll only have 14 days (from receiving the item back).
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.7K Banking & Borrowing
  • 253.4K Reduce Debt & Boost Income
  • 454K Spending & Discounts
  • 244.7K Work, Benefits & Business
  • 600.1K Mortgages, Homes & Bills
  • 177.3K Life & Family
  • 258.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture