Can I have a cash refund?

frugal_mike

Technically they probably broke the law if they said words to the effect of 'no refunds unless the item is faulty'. They would have to refund for any breach of contract on their part, such as an item not being correctly described.

That doesn't change the fact OP has no right to a refund though

browneyedbazzi

frugal_mike wrote: »

Technically they probably broke the law if they said words to the effect of 'no refunds unless the item is faulty'. They would have to refund for any breach of contract on their part, such as an item not being correctly described.

That doesn't change the fact OP has no right to a refund though

An item not being as described is a fault with the item - so 'no refunds except for faulty items' is perfectly acceptable. I don't know what law you think this breaks??

Also the manager saying he doesn't have to tell you his full name due to Data Protection is rubbish - but he does not have to tell you his name anyway. If you were a police officer (or other person investigating a crime) then he would have to tell you (police can arrest people in order to confirm their identity if necessary), but otherwise he is not obliged to tell you anything at all.

craobhan

Many thanks to all who posted. Seems I'm stuck with the jumpers then. I'd rather gift them to someone else than go back to that place.


I wonder why the sales person asked me if my purchase was for a gift if they won't give a cash refund. If they had made me aware at the time that I couldn't get any cash refund for a gift, I would not have bought the jumpers just in case they didn't fit.


As to the arrogant man - he was very arrogant and it wasn't due to me, I was not rude to him at all. He wasn't actually the manager who I was waiting to see.


She was busy dealing with another customer who was not happy. I felt very sorry for her as they were sticking strictly to the letter of the law. A pair of size 7 shoes for a boy had been purchased with cash at 5pm Christmas Eve. (SportsDirect staff open the boxes at the till and staff sign the inside of the lid. I've seen this before when my son has bought trainers but don't know why it's done). Lady came back with shoes to swap for size 7.5. As she had not got the receipt they refused to exchange as she had no proof of purchase despite box being still having all its stickers on and the staff signature inside and the lady being able to tell them exactly what time they were bought and what else was bought at the same time and for how much. She asked them to check their sales records but they just didn't want to know. Even having other things with her at the till that she also wished to buy didn't get her any leeway on the exchange of the shoes.


This is one customer who will never purchase again from SportsDirect online or otherwise and in future I will go to a store that has a clear gift return policy.

bluenoseam

You won't find much liking for SD from me, but on Boxing Day you'll probably find that a number of retail establishments will actually tell you "NO RETURNS". On the "other customer" they were expecting someone to check an electronic till roll on one of the busiest retail days of the year - the customer was lucky they weren't punted out the door at that point, particularly if they were getting shirty!

But I'm glad to see you've learned the most valuable lesson in all this, with Sports Direct the old saying is proven true - you pay peanuts, you get monkeys. Their service is notoriously bad (there really should be a SD sticky in here!), they don't deserve anyone's money for the way they treat people, but they do act within the law. (well, most of the time!)

unholyangel

browneyedbazzi wrote: »

An item not being as described is a fault with the item - so 'no refunds except for faulty items' is perfectly acceptable. I don't know what law you think this breaks??

Your local TS may have their own version of this (there was a few turned up in google) but:
http://www.tradingstandards.gov.uk/cgi-bin/glos/bus1item.cgi?file=*BADV612-1001.txt

Even the statement 'No refunds except where goods are faulty' would be illegal, as there are a number of cases where a consumer can claim a refund on non-faulty goods (such as misdescribed goods).

As for which law it breaks....that'd be the CPRs (consumer protection from unfair trading regulations).

unholyangel

craobhan wrote: »

I wonder why the sales person asked me if my purchase was for a gift if they won't give a cash refund. If they had made me aware at the time that I couldn't get any cash refund for a gift, I would not have bought the jumpers just in case they didn't fit.

A gift receipt is mostly needed to have rights against the retailer should an item be faulty (otherwise, the contract is between the buyer and retailer only). It would also allow the person to get store credit or an exchange if available.

In other words, it transfers the rights the buyer has, to the recipient

frugal_mike

unholyangel wrote: »

Your local TS may have their own version of this (there was a few turned up in google) but:
http://www.tradingstandards.gov.uk/cgi-bin/glos/bus1item.cgi?file=*BADV612-1001.txt



As for which law it breaks....that'd be the CPRs (consumer protection from unfair trading regulations).

Thanks. My googling skills clearly weren't up to scratch yesterday as I couldn't find that.