please help asus memo pad cant conect

rhosynbach

hi was wondering if any of you lovely people can help with a problem with the asus memo pad i got for my son for xmas, we can not get it to connect to the internet,
it says there is signal we put it on bt home hub like my other sons nook it then says we need to register google account every time we do it says signal to weak and when we look on internet connections its back on wifi son is very disapointed as he wanted one for ages and his brothers works but his does not
i would be so grateful for any suggestions not to techinical please as i am hopelesss

CC-Warrior

I think you can cancel the Google account set up for now. It should just be a case of entering the wi-fi key, getting a connection and going from there.

rhosynbach

CC-Warrior wrote: »

I think you can cancel the Google account set up for now. It should just be a case of entering the wi-fi key, getting a connection and going from there.

thanks we tried not doing the google account and entering the key it still says to low signal even though laptop and nook connected

JJ_Egan

I would factory reset . Setup again still a problem and other devices have a good signal return to vendor .
Brother might be able to download a wifi signal tester app from Play store to test the connection .

CC-Warrior

Maybe try turning off/on wifi? Is the battery fully charged?
Also you can try enabling the wi-fi hotspot on a mobile phone, see if it connects to that.
Possibly take it to McDonalds or somewhere where there is is wi-fi, and try connecting to that?
Obviously you can't stay in McDonalds but if it connects fine to other networks then there could be something to do with with the wi-fi at home. Even though other devices are connecting. It depends on how it was set up (could be locked down by MAC address as well as by wi-fi key for example)

Maybe also try rebooting the router at home.

If it fails to connect to any other wireless network, there could be a problem with the tablet itself. Although it's unlikely as they are well built.

JJ_Egan

Remove router security reboot tablet and try to connect as a a test .