Hair straighteners that don't work..no receipt

spartacusthe1st

Hey I bought myself some straighteners from boots a month ago for Xmas opened them tiday and they don't heat up at all.
I no longer have the receipt.
Would boots be able to trace my purchase through my boots reward point card do you think?
They were around 50 quid so a big waste if money if I can't get a replacement :0(

hollydays

How did you pay

spartacusthe1st

Cash I think

Pee

I think they could trace it through the card and would give you a replacement, but if you might have paid by card it would be worth checking as that would be a proper proof of purchase.

spartacusthe1st

Thanks pee I'm just hoping for a replacement I don't want a refund or anything

swarby_2

Why not just go and buy another pair then wait a couple of days and return the other pair with your new receipt?

Billie-S

If it's on the BOOTS card, then that would pretty much be proof of purchase. However, even if you hadn't used that, and still had no receipt; most stores, this time of year would give you store credit. Good luck

spartacusthe1st

Thanks so much for the peace of mind il let you know what happens

MrSmartprice

If goods are faulty, you do not need a receipt. Proof of purchase in law can take many forms, including having a witness to the purchase. The purchase should show up through a loyalty card too, so don't give up on this one.

fluffnutter

I think I'd try one thing first - change the fuse in the plug.

FatVonD

fluffnutter wrote: »

I think I'd try one thing first - change the fuse in the plug.

I disagree with this, especially if it's a sealed one, as it will scotch your chances of taking it back if it still doesn't work.