We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Asus warranty repair
plasticalice
Posts: 119 Forumite
Could someone possibly help. My laptop has just broken and my warranty with Asus is about to expire on 28/12. I've tried to submit a repair request but it has been rejected because they say the invoice information is incorrect. I submitted a copy of an email invoice I received from Ebuyer. I think they are wanting a scan of a actual paper invoice. As far as I remember I did not receive a paper invoice from Ebuyer, I always keep receipts/invoices so I doubt I would have thrown it away. Asus have done a repair previously to the laptop not long after I purchased it, I sent a print out of the invoice email with the repair and it was accepted. Does anyone have any ideas as to what I can do about this.? I have PayPal receipt also.
0
Comments
-
Email their support and explain you cannot proceed to an RMA, they'll issue it manually and email it To you.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards