JD Sports

Dan:)_7

Hello..

Can someone shed some light on my dilemma..

My best friend bought me a pair of trainers from JD Sports as a christmas gift before he returned to america.. gave me them and they don't fit.. so tried to return to JD with them but was told i need the receipt or a bank statement..

obviously he's 2000 miles away, so he text me a picture of the receipt which i've attached, as you can see its a clear valid image.. but they refused "because the couldn't scan it".

Rang customer services who said they can return it but couldn't enforce it as its "managers decision"


do i have any rights?!

ThumbRemote

Under the Sale of Goods Act you only need proof of purchase, which you've supplied. They cannot insist on the original receipt. I'd print out the receipt and send them a letter to head office.

Some people may argue that, as you didn't buy the original goods, you don't have any rights. Given that it's obvious your friend has bought them for you, the legal rights can transfer. Alternatively, you can be considered his agent, acting on his behalf.

Dan:)_7

Contacted JD Sports on Facebook and got this as a reply..

unholyangel

Unless they're faulty/do not conform to contract....you're completely at the mercy of their returns policy.

halibut2209

ThumbRemote wrote: »

Under the Sale of Goods Act you only need proof of purchase, which you've supplied. They cannot insist on the original receipt. I'd print out the receipt and send them a letter to head office.

Some people may argue that, as you didn't buy the original goods, you don't have any rights. Given that it's obvious your friend has bought them for you, the legal rights can transfer. Alternatively, you can be considered his agent, acting on his behalf.

This is nothing to do with SOGA. Your advice is misleading as there is nothing wrong with the shoes. They are just the wrong size for the recipient.

unholyangel

ThumbRemote wrote: »

Under the Sale of Goods Act you only need proof of purchase, which you've supplied. They cannot insist on the original receipt. I'd print out the receipt and send them a letter to head office.

Some people may argue that, as you didn't buy the original goods, you don't have any rights. Given that it's obvious your friend has bought them for you, the legal rights can transfer. Alternatively, you can be considered his agent, acting on his behalf.

Personally I'd argue that since the goods aren't faulty....he doesn't have any right to return under SoGA

Dan:) wrote: »

Hello..

Can someone shed some light on my dilemma..

My best friend bought me a pair of trainers from JD Sports as a christmas gift before he returned to america.. gave me them and they don't fit.. so tried to return to JD with them but was told i need the receipt or a bank statement..

obviously he's 2000 miles away, so he text me a picture of the receipt which i've attached, as you can see its a clear valid image.. but they refused "because the couldn't scan it".

Rang customer services who said they can return it but couldn't enforce it as its "managers decision"


do i have any rights?!

Echo, halibut beat me to it

Dan:)_7

its just the fact that they can return them, and customer services say that too.. but because they cant scan it they won't do it.. surely like CS said "they just type the transaction number into the system" and do it like that?

halibut2209

By "return", it sounds as though you are asking for a refund. Have you asked for an exchange?

venetianlagoon

Yes, do you mean return or exchange?

stebiz

Refund. No chance as you could be buying these trainers for less in all kinds of places and using the same receipt. It's an old trick.

In relation to the exchange that really should be a simple customer services issue. You have no rights but it would cost them nothing. Seems a bit unfair otherwise.

George_Michael

ThumbRemote wrote: »

Some people may argue that, as you didn't buy the original goods, you don't have any rights. Given that it's obvious your friend has bought them for you, the legal rights can transfer. Alternatively, you can be considered his agent, acting on his behalf.

These "some people" would include Trading standards

Only the actual purchaser who has a contract and is entitled to certain rights under the law, for example asking for a refund if the product is not as described, unfit for purpose or of unsatisfactory quality.

Some shops may provide gift receipts that offer the same rights to the person who has received the gift even though they didn’t purchase it themselves

http://www.tradingstandards.gov.uk/extra/news-item.cfm/newsid/787

Even if the goods were faulty, the recipient can't legally insist on a refund as one party to a contract (in this case the contract of sale) can't decide to alter the terms of that contract or pass on rights to another person without the agreement of the other party.
It would be different if they had a gift receipt, but without this, they have no SOGA rights against the retailer.
The SOGA specifically refers to "the buyer" when consumer rights are covered and not "the buyer or their agent".