Barclays Kaspersky Offer - Have they dropped a Christmas Bauble?

VictimOfImpersonation

I've been using Kaspersky Internet Security courtesy of Barclays for maybe two or three years now and got a renewal warning on Friday - 12 days to go. On Saturday I visited the Barclays website and "renewed" but received no activation code by email. In the past I recall I haven't had to wait long for an email.

I tried again and got a message to the effect that they were sending the email again.

No email Sunday so I tired once more and had a look for smallprint which might indicate that I needed to wait. Found some which suggested I might have to wait up to two working days for the email which surprised me a bit.

Anyway, today is Tuesday. And this evening is Christmas eve.

No emailed activation code. 8 days before my internet security expires but its 8 days which traditionally coincides with a severe lack of normal business !

Anyone else trying to renew at the moment?

Could someone at Barclays / Kaspersky please check that the lights are left on over Christmas please as I don't really want to venture forth on t'internet next week with no protection for my baubles :rudolf:

bobblebob

Get MSE and Windows 7/8 Firewall, its all free and does just a good job

le_loup

bobblebob wrote: »

Get MSE and Windows 7/8 Firewall, its all free and does just a good job

On a site known as MSE, you may wish to elaborate to: Microsoft Security Essentials!


But you are right; free and good.

notbritishgas

Well coincidentally I renewed our Barclays Kaspersky yesterday with 11 days to go.
The process was very quick and the email came almost instantly.
When you visited the barclays site and clicked the "Kaspersky offer" link (took me a while to find it!) it did redirect you to Kaspersky? Where you entered your Barclays customer number and your email address, you haven't changed it have you?
Then the email should come.

PS In response to other posters Kaspersky is also free via Barclays.

VictimOfImpersonation

notbritishgas wrote: »

Well coincidentally I renewed our Barclays Kaspersky yesterday with 11 days to go.
The process was very quick and the email came almost instantly.
When you visited the barclays site and clicked the "Kaspersky offer" link (took me a while to find it!) it did redirect you to Kaspersky? Where you entered your Barclays customer number and your email address, you haven't changed it have you?
Then the email should come.

PS In response to other posters Kaspersky is also free via Barclays.

That's interesting nbg, that's been my experience too in previous years, I am sure. Yep all the links worked through to Kaspersky's website, and it told me that it the activation would be sent - I forget the exact words, and then when I tried it again it used words that clearly showed it knew I had already requested the new activation code and that it would be sent again.

I used the same membership number and same email address as last year.

innovate

Have you checked your spam folder?

fiesta04

Surely people do not have spam still at Christmas. Sorry but have read too many jokes from crackers........


F4

fermi

Took just over 24hrs for the new code to come through last time I renewed. Would have thought it was automatic, but if there should be any manual element with checking eligibility with the bank then a much bigger delay may not be out of the question over the hols.

VictimOfImpersonation

Yes ahead of you innovate - I did check the spam folder.

Tried again on Christmas morning using the new email option and it worked perfectly but I did not use a new email so it again recognised that I had already requested the code. "Your activation code is now sent again" or similar. This time it was, instantly.

Must have been some hiatus somewhere that got unblocked by Christmas morning. Maybe someone saw this thread

Have now upgraded free to Kaspersky Internet Security 2014. Seems to be working quite well.