Woo hoo got my npower bill

tibawo

After over a year after tea today I finally get a bill from npower.

The bill needs to be paid by the 27/12. Are they having a laugh? I have been paying monthly but still have some extra to pay.

But even better they estimate that next years bill is going to double... Is this a hint of their price increases? May be I have misunderstood fixed tariffs?

Does this sound similar to anyone else?

staffie1

tibawo wrote: »

But even better they estimate that next years bill is going to double... Is this a hint of their price increases? May be I have misunderstood fixed tariffs?

Maybe you've used more energy than was budgeted for...?

tibawo

Nope ... Been roughly same usage for last three years. Even last years late cold snap did not really change annual usage

nPower

tibawo wrote: »

After over a year after tea today I finally get a bill from npower.

The bill needs to be paid by the 27/12. Are they having a laugh? I have been paying monthly but still have some extra to pay.

But even better they estimate that next years bill is going to double... Is this a hint of their price increases? May be I have misunderstood fixed tariffs?

Does this sound similar to anyone else?

Hi tibawo,

Thanks for your post. I'm sorry to hear it's taken a long time to get you a bill . If you need extra time to pay the outstanding balance we can look at a repayment plan for you.

When we estimate your future charges we will base this on previous energy history that we hold for you, however if you would like me to check your account to make sure your future projections are accurate please drop me an email using the address on my profile page.

Thanks

Leigh

NittyGritty

tibawo wrote: »

After over a year after tea today I finally get a bill from npower.

The bill needs to be paid by the 27/12. Are they having a laugh? I have been paying monthly but still have some extra to pay.

But even better they estimate that next years bill is going to double... Is this a hint of their price increases? May be I have misunderstood fixed tariffs?

Does this sound similar to anyone else?

I,m sure I read somewhere companys can only back bill you up to a year?

ValHaller

nPower_company_representative wrote: »

If you need extra time to pay the outstanding balance we can look at a repayment plan for you.

Repayment plan? Are you joking? Bill received on 23 Dec, 'due' on 27 Dec. Only 1 working day over Christmas to pay?

What is needed is for your IT to work out a sensible payment date.

Ooops, I forgot, you are nPower, you don't do IT.

Lordanum

NPower are still at it, i swapped to a new provider in october, services moved on the 26th Nov, just received a final electricity bill which was bizarre being on duel fuel and no sign of the final gas bill which means a further delay to repaying my overpayment. Total sharks.