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broarband speed question

Hello Techie Peeps :santa2:

Broadband has become snailband in the last few days,so ran a few test and got some interesting results,
Im with BT, and have up to 16 mb but average is 8-12.
with 8 being the guaranteed speed. (obviously not fiber)

BT say im getting 6.75 ave from their test
two other ip tests show 2.2 and 2.8.
so is there anything i can do and if i have to phone BT will they accept the other readings as proof of carp speeds ?

thanks :xmassign:
WAS DEBT FREE & STILL BAAARRRRRKING :cool:
hello my name is shaun,,,and im not so addicted to farmville,still addicted to football:o:o

BAAAARRRRRRRRRRKING er insanely so :o

Comments

  • dogmaryxx
    dogmaryxx Posts: 2,446 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    What does your own BT test report?

    http://www.speedtest.btwholesale.com/
  • bod1467
    bod1467 Posts: 15,214 Forumite
    Remember to do this wired to the router, not over wifi. And make sure nothing else is using the connection whilst you are testing. (e.g. turn wifi off).
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    OP Find out how to log on to your router and find its router line statistics. That will tell us a lot about whats going on.

    http://www.kitz.co.uk/adsl/frogstats.php
    That gum you like is coming back in style.
  • bod1467
    bod1467 Posts: 15,214 Forumite
    Good point. As I'm on Infinity FTTC I'm not able to get modem stats without hacking the FTTC modem, so I forget about being able to get them on ADSL modems. :)
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    The BT speed test as posted and continue after the tests to the diagnostics will give your current IP profile .
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    bod1467 wrote: »
    Good point. As I'm on Infinity FTTC I'm not able to get modem stats without hacking the FTTC modem, so I forget about being able to get them on ADSL modems. :)
    That's what i thought however son in law has sky fibre with a single modem router and you can get the statistics from it just the same way as you can with adsl. He gets 14 mega bits download and 10 megabits upload
    That gum you like is coming back in style.
  • bod1467
    bod1467 Posts: 15,214 Forumite
    Not with BT Infinity though - the FTTC modems are locked down, and need unlocked firmware applied to free up such features.
  • shaun40400
    shaun40400 Posts: 4,134 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    thanks for reply's,lots going on today "surprise" ! will follow up this evening if wrapping/santa duties allow ,
    WAS DEBT FREE & STILL BAAARRRRRKING :cool:
    hello my name is shaun,,,and im not so addicted to farmville,still addicted to football:o:o

    BAAAARRRRRRRRRRKING er insanely so :o
  • forgotmyname
    forgotmyname Posts: 33,015 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I did wonder why they locked out the router stats for FTTC connections.

    Anyone know why?
    Censorship Reigns Supreme in Troll City...

  • bod1467
    bod1467 Posts: 15,214 Forumite
    !!!!!!! I posted a HELPFUL LINK and just because it is hosted on my own site the MSE goons deleted my post! I WAS NOT SPAMMING! I WAS TRYING TO HELP!!

    Sorry OP - unless you managed to see it (regarding troubleshooting ADSL) then I can't help.
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