website messing me around

barryhove

I have ordered an item with barbouroutletshop.co.uk,they emailed to say they couldnt deliver in time for christmas due to courier being very busy. They "asked" me if this was ok and when i said no and asked for a refund they offered me 80% refund.Have had email conversation refusing to accept this but dont know what to do now Please help

pinkshoes

How did you pay?

If you bought online, cancel under distance selling regulations for a FULL refund. Put everything in writing.

frugal_mike

As above, they can't refuse to refund the full amount under the Distance Selling Regulations. Also, check their terms and conditions for when the contract is formed. With most online shops you agree that it is formed when they dispatch the item. Since they clearly haven't done that there's a good chance there is no contract anyway. You rescinded your offer and they have no right whatsoever to keep 20%.

whatmichaelsays

A cursory look at the Who.is information suggests that this is the least of your problems.

http://who.is/whois/barbouroutletshop.co.uk

Domain name:
barbouroutletshop.co.uk

Registrant:
Your LLC

Registrant type:
Unknown

Registrant's address:
RenMin Lu 6 Hao
hefei
anhui
231000
China

Registrar:
PDR Ltd. d/b/a PublicDomainRegistry.com [Tag = PDR-IN]
URL: http://www.publicdomainregistry.com

Relevant dates:
Registered on: 14-Sep-2013
Expiry date: 14-Sep-2014
Last updated: 14-Sep-2013

So not only is your Barbour coat late (at best), it will almost certainly be counterfeit. I wouldn't even bother mentioning DSR to the retailer and I'd be getting onto your credit card provider and asking them to cancel the card.

barryhove

do you think i should accept 80%

TonyMMM

barryhove wrote: »

do you think i should accept 80%

Might be the best offer you get (but be prepared for no money to actually arrive).

bod1467

barryhove wrote: »

do you think i should accept 80%

Erm ... NO!

Please answer the question - HOW DID YOU PAY? (Credit card, Debit card, Money transfer, .....)

barryhove

paid by debit card

bod1467

OK, thanks. When did you order? (Date). Once 15 days have elapsed you can raise a chargeback request against your (VISA) debit card for non-delivery of goods.

barryhove

ok.... ordered on 15th

bod1467

Wait until the 31st (or the 2nd) and raise a chargeback request on your card. (You might need to be firm, but polite, to get past the front-line operative at your card provider/bank as these people often aren't aware of these rights).