We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Item damaged in post, buyer left neg, now wants compensating
rebeccauk
Posts: 296 Forumite
Hi All
I sent an item last week and thought I'd packaged it really well. The buyer left me a negative this morning which said very disappointed as the item was broken.
I know it left my house in one piece so can only assume it was broken in transit. She has since contacted me (with picture as proof of breakage) to ask what I'm going to do about it? Will I refund or replace....but as she has already left a neg what should I do? I want to do the right thing by the buyer but I'm disappointed to be left with a neg if I do all I can to put this situation right. I can easily refund her but then the neg will still intimate that I sent a broken item out...
All ideas gratefully received
I sent an item last week and thought I'd packaged it really well. The buyer left me a negative this morning which said very disappointed as the item was broken.
I know it left my house in one piece so can only assume it was broken in transit. She has since contacted me (with picture as proof of breakage) to ask what I'm going to do about it? Will I refund or replace....but as she has already left a neg what should I do? I want to do the right thing by the buyer but I'm disappointed to be left with a neg if I do all I can to put this situation right. I can easily refund her but then the neg will still intimate that I sent a broken item out...
All ideas gratefully received
0
Comments
-
You still need to refund I'm afraid, buyer will win a SNAD case.
You should be able to claim from whichever service you used if the item was broken in transit, provided the item isn't excluded under the services t&c's0 -
Ok thanks. Can I ask them to withdraw the negative?0
-
You can ask, but they don't have to.0
-
Do not do anything, make them go via E_bay.
Then just co-operate with E-Bay.
It may not even be the same item they return, many treat E-bay a a free broken item replacement service.Be happy...;)0 -
I agree. Co-operate with eBay. Your duty to the buyer has finished as far as I'm concerned.0
-
I agree. Co-operate with eBay. Your duty to the buyer has finished as far as I'm concerned.
Unfortunately buyer is still entitled to a full refund, but I do agree I would in this case ask them to go via ebay and ask for the item to be returned.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
I messaged them and said I would be happy to refund but I'd appreciate them considering revising their negative feedback and giving me the benefit of the doubt that the item was damaged in transit and they said they would but if I insist on going through the ebay process does this make it more difficult for them to revise their feedback?0
-
I hate buyers who leave a neg without contact.
I'd only refund once they'd removed the neg, otherwise I'd make them send it back tracked at their own expense before giving a refund.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
I hate buyers who leave a neg without contact.
I'd only refund once they'd removed the neg, otherwise I'd make them send it back tracked at their own expense before giving a refund.
Unfortunately eBay would disagree.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
You should be able to claim a refund from Royal Mail if you fill a claims form in. Buyers are very quick to leave negative & its obvious that you would not send a broken item..infuriates me..and sadly, Ebay is all about the buyers now.
I had a similar situation & the buyer did remove the negative feedback so I would certainly insist on that before you refund her. Good luck.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.5K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.5K Spending & Discounts
- 247.4K Work, Benefits & Business
- 604.3K Mortgages, Homes & Bills
- 178.5K Life & Family
- 261.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards