They're making it up as they go along

Mozzie55

Way back in April this year I received a letter from excel requesting that I pay them £60 for not having a parking ticket for their car park. Luckily for me I'd kept my ticket. I didn't bother to appeal as I'd friends who had been in the same situ and they told me to be prepared for a bombardment of letters, but they would eventually give up. Well it's now December and it's still going on after receiving another letter this morning telling me "court action pending" and speaking to someone on the phone last week. I've told them I'm not paying as I've a valid ticket, also the original letter only shows my front and back reg plates, not the windscreens etc, so how can they tell whether the ticket was there or not. The idiot on the other side of the phone then proceeded to inform me "that you need 2 tickets on display" after I'd stopped laughing much to his annoyance, I told him "to get real". I would appreciate some direction as to what is my next step please.

Redx

ideally this should have been appealed to the ppc and then to popla months ago, but that hasnt happened

so unless you can name the driver (not you as I assume you are RK ) then all you can do is ignore the letters until you get a court claim letter like LBA or LBCCC and then check on here for further help (they have up to 6 years to do this)

there are 2 or 3 sticky threads at the top of the forum that can help you and guide you with this , keep that ticket safe in the meantime and scan it into your pc as well

I suppose in the meantime you can appeal to the landowner or shops concerned and get it cancelled if that is possible (its always possible)

you could also send the ppc a short and sweet letter or email denying the charge and asking for a popla code if they disagree

that way you can be seen to be trying to settle this at popla , especially if a court claim was issued against you

ps:- I am assuming you are in E+W here, not scotland or N.I. ?

good luck

The_Slithy_Tove

Mozzie55 wrote: »

I would appreciate some direction as to what is my next step please.

You can start by not phoning them. Why would you want to talk to scammers?

hoohoo

Redx wrote: »

I suppose in the meantime you can appeal to the landowner or shops concerned and get it cancelled if that is possible (its always possible)

If this is the peel centre, stockport, then the landowners are Peel Land and Property Investments PLC, company reg 166957, and their address is peel dome, the trafford centre, manchester, M17 8PL.

Mr John Whittaker is a director.

Send in copies of the ticket to him and ask him to call the dogs off.

Coupon-mad

You should have appealed and won at POPLA - I recall that I was advising people to use POPLA this time last year so by April you would certainly have had that advice here if you had asked or read any threads at the time. You really have missed a trick and may well have to defend this in court now which is hassle you could have done without. Excel do try court in some cases and clearly have your card marked as a victim seeing as you actually spoke to them on the phone (no-one here rings a PPC).

Have a read of this:

http://www.bbc.co.uk/programmes/p00zkz1k/features/private-parking

Excel's spokesperson is on record as responding thus, where Excel admitted their processes failed:

''However, we do recognise that motorists may input an incorrect digit(s) of their VR number when purchasing a P&D ticket and as such our processing allows for a manual review/quality check of PCN’s before they are issued. Unfortunately, on this occasion our check failed...''

You need to cite the above in a robust and fairly urgent WRITTEN (not phone, not email) response to that Letter before Claim that you now have. They are squaring up for court, you must respond and take it seriously, so read the 'LBCCC Fightback' thread and see if that letter is compliant with the Practice Direction (and how to respond to it):

https://forums.moneysavingexpert.com/discussion/4754020

Also if you'd seen the Successful Complaints about PPCs sticky thread you'd see in post #3 that I give the email addresses to complain to if this was the Peel Centre:

Nicola Dearden: [EMAIL="Ndearden@peel.co.uk"]Ndearden@peel.co.uk[/EMAIL] and copy in Kevin Keigher: [EMAIL="Kkeigher@peel.co.uk"]Kkeigher@peel.co.uk[/EMAIL]

So one might assume that Mr Whittaker, as mentioned by hoohoo, is likely to be [EMAIL="Jwhittaker@peel.co.uk"]Jwhittaker@peel.co.uk[/EMAIL]

HTH