Scottish power wont give me refund-Any suggestions?

gord115

I have switched from Scottish Power to Npower and I was in credit when I left Scottish Power 2 month ago.

I was in credit when I left and no amount of 'phone calls or e-mails will get me my money back.

They just keep coming up with excuses,like "it's on it's way" "we haven't had the meter reading"(they have),"we'll call you back" they don't.

What can I do?

forgotmyname

Letter before action and small claims.

Before that though a letter to your local paper and an official complaint to them.

Widelats

Switch back to scottish power, use a load of gas/elec, don't pay - when they ask for payment say its on its way, you haven't been paid, and you'll call them back - then switch to someone else.

colinsmithathome

Dear g,

I switched from Scottish to EDF in August. I received my refund last week!

Somewhere between the two organisations the meter reading which I gave to EDF got lost. Something to do with some meters owned by/being on a different database to that normally used.

Scottish would not accept my reading saying it had to come from EDF.

I raised a complaint with EDF initially called a "disputed meter reading". I had to send a picture of the meter showing its number. This then triggers a formal process where the two organisations have to talk to each other. They would not unless I did this!

Then when that had not completed in the stated time I chased Scottish. They had not seen the request because my meter was one of the less usual owners. Perhaps yours is too?
Once they'd found it the reading was agreed fairly quickly. I then went online at Scottish website, somewhere there was a "request a refund" button and I got my cheque,

regards,
Colin

paye

I'm owed just over £200 from Scottish power aswell, I gave them my last meter reading on the 2nd of December and I am still waiting for refund. I'm going to wait another 2 weeks before I fire a letter of to them. When I was with them I paid up every month on time without delay so they should do the same with my refund. I might even complain to the energy watchdog.

IanMB

Same story from my perspective - transfer from SP to M&S/SSE took place on 23 October and subsequent follow-up just before Xmas quoted '[FONT=&quot]This process will take 4 to 6 weeks[/FONT]' for getting a final bill out. Yup, that was 8 weeks after the transfer ... message obviously sent by a brainless robot!

Energy Regulator: if you get to read these forums, you need to start taking a look at SP's practices here! Given the number of people migrating away from SP because they are not very competitive, there must be a sizeable fund sloshing round in their accounts that they are earning a level of interest on, before they are forced to do the refunds ... Unless, of course, they are hoping folk will just forget that they are due a refund and leave the money to SP!

knight_rider

I left Scottish power mid November owed £230 by them, still not received refund by last week so phoned them on 0800 400 200.

Spoke to someone i was polite but firm in asking why my refund was taking so long, after approx 20 mins and a lot of "we cant find your account " a refund was promised by cheque, arrived last Saturday much to my surprise.

IanMB

IanMB wrote: »

Same story from my perspective ...

Update as of 31/12/13:
Looks like SP have been going through some sort of system/data migration exercise over Xmas and all is not quite right with the new platform.

Yesterday talking to their call centre they claimed that my bill hadn't been done because they had only received an estimated figure from my new supplier, which just sounded daft given I had supplied both figures. So the bod worked up the bill on the spot and then claimed that my balance had rounded out to a very precise £0.00 - which I felt was a tad unlikely, eh? On checking my online account with them after the call, I could see that the result of all this should have been that they owed me over £70.

So, another call today, and despite the line to their call centre dropping twice, eventually their lady informed me that there had been a system error and that I was due a refund. This will take up to 10 working days - I'll keep you posted on when that arrives. Why on earth should it take that long, I wonder?

So beware - if you have been in mid-switch from SP over the festivities, check your end bill and statement from SP VERY carefully!

Rgds,
Ian