Miller Part Exchange - Change of Strategy

J5891

Hi

We recently enquired about part exchanging our house to buy a new build with Miller.

We completed the part exchange form on the Monday and that same week 3 estate agents came out and completed their report.

A week later we had a call from the site office stating that there has been a change of strategy and that now the part exchange will be moved in house where as previously it was done by a third party. We have also been told that because of this they will have to come out and do the 3 valuations again. This will be after Christmas now.

It also sounds like the site office have got the figures from the previous report on our house as she mentioned that if the in house team came back with a similar offer we would be very pleased.

Just wondering what other people would do in our situation:

1. Ring their head office and complain
2. Ask for the current valuations to be honoured
3. Hold tight and accept we've been unlucky to get caught up in a change in their business processes.

Any suggestions would be greatly appreciated.

bclark

If you really like this property then hold tight and wait. I know that you would ideally like some idea of the numbers before Christmas but they aren't going to be able to get enough people out to do it now.

In the long run it will be better for you, probably, if they do it in house as it now removes another party from the transaction who would have been looking to take their bit of profit.

J5891

Thanks for the response.

It is frustrating that they did the valuations and only afterwards told us that there was a change of strategy.

However we do really like the property so I think we will hold tight then. I don't really want to burn any bridges by complaining.