Bank dispute- natwest

chambta

As far as I'm aware RBS group have no way of removed pre-authorised debit card transactions. Whilst this person isn't going to like it the same thing would be said to any other customer querying a payment on their account. To them the money has been removed as they cannot get it but technically it's not debited from the account, hence the bank's 'no refund yet' stance.

meer53

One thing the OP hasn't mentioned is whether they have advised the PDL companies about the DMP ? If they aren't aware, they'll just carry on trying to debit their account. It's no good just letting the bank know, you need to tell the people who are actually taking the money !

willo65

grumbler wrote: »

Regardless of what banks can and cannot, now it's their responsibility to make this happening. If they fail, they have to refund the money and the charges (if any).
As simple as that.

However in this instance it is a pre auth only and as such funds have not yet debuted and no refund is due.

JuicyJesus

meer53 wrote: »

One thing the OP hasn't mentioned is whether they have advised the PDL companies about the DMP ? If they aren't aware, they'll just carry on trying to debit their account. It's no good just letting the bank know, you need to tell the people who are actually taking the money !

It really depends on whether the DMP includes the payday loan companies, not just whether it exists. A DMP is an informal arrangement by its nature, lenders are not required to adhere to it if they don't want to, and just because one lender (or even a majority of one's creditors) have agreed to a DMP doesn't mean all the others have to comply with it (unlike IVAs where if a majority of someone's creditors agree it is binding upon all of them, and bankruptcy where there's no choice in the matter).

meer53

JuicyJesus wrote: »

It really depends on whether the DMP includes the payday loan companies, not just whether it exists. A DMP is an informal arrangement by its nature, lenders are not required to adhere to it if they don't want to, and just because one lender (or even a majority of one's creditors) have agreed to a DMP doesn't mean all the others have to comply with it (unlike IVAs where if a majority of someone's creditors agree it is binding upon all of them, and bankruptcy where there's no choice in the matter).

I agree, i just find it amazing that people get their knickers in a twist about people debiting their accounts when they haven't actually let them know that they're struggling. Banks are still unable to prevent CPA's, yes, they can deal with them once they appear but as they don't yet have crystal balls, it's advisable to contact the company too.

pop_gun

I found this thread because I too am having difficulty getting money I authorised back from a retailer through Natwest. I also got the 'the script' when I spoke to Natwest's debit card retail department. I've been through this before at a personal cost of thousands of pounds. My advice to the OP is open a new account with a non RBS bank and have your wages go into it. If you can't close your existing Natwest account just allow the PDL companies to keep taking money from the account until the bank stops them. Natwest will soon come after you for the money and it's then you inform them of the stop request you had put in place.
No matter what you do don't waste time on financial ombudsman service or the courts. Neither will side with you.

grumbler

pop_gun wrote: »

My advice to the OP is ... If you can't close your existing Natwest account just allow the PDL companies to keep taking money from the account until the bank stops them. Natwest will soon come after you for the money and it's then you inform them of the stop request you had put in place.

A sound advice for people that don't give a 5hit about their credit history. That said, people resorting to payday loans most likely have it shot to pieces anyway.

No matter what you do don't waste time on financial ombudsman service or the courts. Neither will side with you.

This is definitely incorrect if you cancel the CPA with the company and can prove this.

gb12345

pop_gun wrote: »

I found this thread because I too am having difficulty getting money I authorised back from a retailer through Natwest..

Was this a CPA that you cancelled and was then debited or were you trying to crawl your way out of a valid transaction that you authorised and then changed your mind about?

pop_gun wrote: »

No matter what you do don't waste time on financial ombudsman service or the courts. Neither will side with you.

What a load of rubbish - I'm guessing what you meant to say is that they didn't side with you (individually) because your complaint was invalid.