section 75

gardan

I made a purchase from a company with a UK website, everything led me to believe that the company was British. When the payment showed on my credit card it was a Chinese Company. Within 1 month the presentation box housing the watch split, I contacted the company who suggested I pay postage for a replacement box.
Now the watch is losing time and the date does not change at midnight.
I have contacted the Credit Card Company as the product is faulty and I believe, was misleading. It is now over 14 days since I wrote to the Card Company with no acknowledgement at all. I have e-mailed the Company providing the card, but the reply stated that the financial department was separate.
Where do I go from here please?

wealdroam

gardan wrote: »

I made a purchase from a company with a UK website, everything led me to believe that the company was British. When the payment showed on my credit card it was a Chinese Company. Within 1 month the presentation box housing the watch split, I contacted the company who suggested I pay postage for a replacement box.
Now the watch is losing time and the date does not change at midnight.
I have contacted the Credit Card Company as the product is faulty and I believe, was misleading. It is now over 14 days since I wrote to the Card Company with no acknowledgement at all. I have e-mailed the Company providing the card, but the reply stated that the financial department was separate.
Where do I go from here please?

How about phoning the CC co?

I've just looked at three credit cards and all have a customer services phone number on the back.

vuvuzela

gardan wrote: »

I made a purchase from a company with a UK website, everything led me to believe that the company was British. When the payment showed on my credit card it was a Chinese Company. Within 1 month the presentation box housing the watch split, I contacted the company who suggested I pay postage for a replacement box.
Now the watch is losing time and the date does not change at midnight.
I have contacted the Credit Card Company as the product is faulty and I believe, was misleading. It is now over 14 days since I wrote to the Card Company with no acknowledgement at all. I have e-mailed the Company providing the card, but the reply stated that the financial department was separate.
Where do I go from here please?

How much was it - was it much cheaper than normal ? What was the website you bought from ?
It's quite possible you bought a fake.

Poppie68

The presentation box? Is it just the box the watch comes in?

If the above is true...the products not faulty just because the box split.

InsideInsurance

A) What price did you pay? It must be over the threashold for a section 75 claim

b) Have you had a quote for the watch to be repaired? Replacing the mechanism in a quartz watch is typically ~£50