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NCS Franking machines
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flossie12345
Posts: 3 Newbie
I am livid!!
We are a small business trying to keep going in what we all know are challenging times and have been fleeced by NCS Ltd.
When I was mid Franking mail out machine needed more credit which it refused to do. So I phoned NCS for advise as everything else was clearly working on the machine.
An engineer came out and said he would need to take the machine away to fully test it. We go a phone call a few days later to say the mother board was fried and we needed new one. They quoted us a fortune for a new one and we though we did well to get the price knocked down by £200. (which still keeps it in the 4 figure zone!)
Engineer comes out with new machine, does not return old one and
advises us the machines now connect via broadband and he has it connected to a different line.
Fast forward 2 weeks and we discover we have had a fault on a secondary phone line that it turns out our original franking machine was hooked up to. So it would appear the reason it wouldn't credit was it couldn't get connected to a phone line to do so!!!!! It appears to me there was nothing wrong with the mother board as this was the only aspect of the machine to not work!
So I am phoning Trading Standards in the morning and then phoning NCS to see what exactly they have to say for themselves. But having signed documents to accept the new machine I think there is nothing really I can do except share with NCS exactly what I think of them. Although we haven't actually paid them for the machine as yet.
:shocked:
We are a small business trying to keep going in what we all know are challenging times and have been fleeced by NCS Ltd.
When I was mid Franking mail out machine needed more credit which it refused to do. So I phoned NCS for advise as everything else was clearly working on the machine.
An engineer came out and said he would need to take the machine away to fully test it. We go a phone call a few days later to say the mother board was fried and we needed new one. They quoted us a fortune for a new one and we though we did well to get the price knocked down by £200. (which still keeps it in the 4 figure zone!)
Engineer comes out with new machine, does not return old one and
advises us the machines now connect via broadband and he has it connected to a different line.
Fast forward 2 weeks and we discover we have had a fault on a secondary phone line that it turns out our original franking machine was hooked up to. So it would appear the reason it wouldn't credit was it couldn't get connected to a phone line to do so!!!!! It appears to me there was nothing wrong with the mother board as this was the only aspect of the machine to not work!
So I am phoning Trading Standards in the morning and then phoning NCS to see what exactly they have to say for themselves. But having signed documents to accept the new machine I think there is nothing really I can do except share with NCS exactly what I think of them. Although we haven't actually paid them for the machine as yet.
:shocked:
0
Comments
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you have to be careful with b2b, read your contracts because there are no offical rulings in the level that is in b2c which protects customers.
For instane As a customer DSR will help you out so much, in b2b you're left at their mercy to accept a return. They can easily refuse to accept returns.
Do you have a shot of the error code you were getting with the previous machine? if so can you recreate the same error by disconnecting the phone line? That will help to show that it's the same hardware and it's been completely untouched by engineers.0 -
post on ukbusinessforums.co.uk there may be more people there who can help you.0
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