Currys won't take freezer back until engineer has called

Brendan1980

I think one thing some of us need to realise, is that laws are in place to help us when we are being wronged by someone....NOT so that we can abuse our position "just because we can".

This issue doesn't sound like it is vital to the running of the product and the company are giving you a simple fix. They are not doing you wrong really.

I've just had a similar experience with Argos. I had a faulty part on a table and chairs. I could have rejected it, quoting SOGA or DSR etc.... Instead I gave them a call, got great customer service and 2 days later|I have a replacement part, no questions asked. Simple fix, and no real hassle. Sometimes we just need to accept that faults occur, and that not all companies are doing us wrong.

My advice, accept the replacement part and note that they have helped you find a solution.

neilmcl

George_Michael wrote: »

The following is from the Trading standards link that you provided.

Well that advice from TS is totally wrong for a start. The onus would be on the retailer NOT the customer to prove that the item was not faulty, not the other way around.

George_Michael

I agree that TS have it ar5e about face, but the only reason I posted the quote was to show that a retailer must be given the opportunity to confirm that the goods are faulty before accepting them back for a refund under the buyers right of rejection.

frugal_mike

George_Michael wrote: »

I agree that TS have it ar5e about face, but the only reason I posted the quote was to show that a retailer must be given the opportunity to confirm that the goods are faulty before accepting them back for a refund under the buyers right of rejection.

Still, I would have hoped that trading standards could get that right. They're giving that advice to businesses that might then unwittingly tell consumers they have less rights than they actually do, which could get them in trouble. Shocking really..