HELP - What are my rights

marliepanda

No one is saying you don't deserve either the item you paid for or a refund.

People are saying that your child is not going to be traumatised by this, aka 'what will you tell him on Christmas morning'

Nothing. He won't know.

vuvuzela

marliepanda wrote: »

No one is saying you don't deserve either the item you paid for or a refund.

People are saying that your child is not going to be traumatised by this, aka 'what will you tell him on Christmas morning'

Nothing. He won't know.

Thanks. That's what I was trying to get at in my posts.

cldeaville

I'm not sure why people are even pointing out the obvious regarding the little un not knowing any better.

I just wanted to know where I stood with getting a refund or not...I give up !!!

bod1467

cldeaville wrote: »

I'm not sure why people are even pointing out the obvious regarding the little un not knowing any better.

Erm because YOU brought it up?

cldeaville wrote: »

Wait until they arrange collection and despatch the new one after Christmas !

(which isn't really an option for me, I simply couldn't do that to my boy)

vuvuzela

bod1467 wrote: »

Erm because YOU brought it up?

(twice) - also in the OP

"I can't explain this to my 4 year old boy on Christmas day."

cldeaville

You are still missing the real point / issue, never mind I will sort it one way or another !

thanks for taking the time to comment. Hope you all have a great Christmas.

Chris

RosiPossum

Hi Chris,
you say the company won't do anything because 7 days had passed, I can't work out from your post if you were away for the 7 days or not?

I totally agree that if you ordered x and received y, you still want x!
Have you gone through Amazon? Email them to explain that you ordered and paid for the first car, but the company accidentally sent the wrong one and won't fix it before Christmas.
I hope they fix it for you!

mountainofdebt

Of course you could always contact the company and ask them if they will refund you for the incorrectly delivered item if you order and pay for the correct one.

although if they've mucked up the order once what's stopping them mucking it up again???

frugal_mike

cldeaville wrote: »

You are still missing the real point / issue, never mind I will sort it one way or another !

thanks for taking the time to comment. Hope you all have a great Christmas.

Chris

You've been given the advice, you're entitled to the item you paid for. If you want you can re-order the correct item in time for Christmas while waiting for the current item to be refunded.

Specifically you are entitled to reject the incorrect item for a full refund as per the terms in the Sale of Goods Act.

I'm assuming here that the car can be diassembled. If not then you may be deemed to have a accepted it.