nPower nightmare for me and my friends

thedr

nPower seems to have gone into meltdown. I recently transferred to them, after the recommendation on moneysavingexpert and after having checked via a price comparison website. After 2 months, it still hadn't gone through. I rang them on 3 occasions. On the first occasion they told me that I'd supplied the wrong address. I proved this to be wrong, so they mysteriously dropped this story.

They then told me on the second occasion that I'd supplied the wrong gas meter number and my old energy company needed to correct this on the national database. I contacted the old energy and they told me the details were absolutely correct and gave me a contact email for nPower to contact them. nPower then dropped this story.

On the third call, I was told that everything was going through There was no record of any complaint I'd made, and the third operator could not comment on the previous experience I'd had.

I've now supplied opening meter readings on the phone and online, and, now days later, it still isn't registering.

One of my friends has received over £60 in compensation from nPower for them making several appointments to inspect his boiler which they did not keep.

Another one of my friends has had his direct debits put up several times, and now is almost £1000 in credit. Yet nPower will not reduce his direct debits. He's gone to the Ombudsman.

Has this company gone into total meltdown? Disgusting way to treat customers.

Mulder00

Oh no - this is terrible to read. I applied to switch on 6 November also from being the cheapest option available to us by far. (And since I moved in on 1 November, I'm on British Gas's most expensive tariff!!).

I phoned them to check they received the application, which they did, but had done nothing with it. Checked again with their Twitter team a week ago who also confirmed that they've basically done nothing. Asked for another follow-up today, haven't heard anything.

Should I just back off before its too late? Or should I look forward to some £60 vouchers in addition to a cheap tariff?

Honestly, if their systems cannot handle it, they shouldn't be accepting more customers...

Stewart500

Why do people people still use nPower? Why is MSE recommending them? They are the most complained about utility company, their customer services is and always has been a disgrace. I know several people who have used them and non of them have anything positive to say about them at all. One of my friends is being taken to court by nPower over a bill that he paid. They won't listen to him that he paid it, even though he emailed them receipts, bank statements etc, so he is letting them take him to court, when he shows the evidence and it gets thrown out of court, he will then sue them. I have had major problems with them, as have colleagues and friends.

When recently changing my supplier, I searched on here and MSE had warnings against Spark and First utility saying that they have had bad feedback, but not nPower, who was showing as cheapest!!

Judging from things on here I would avoid nPower and EDF like the plague with all the large amounts of negative feedback on here/IRL and my own experiences.

nPower

thedr wrote: »

nPower seems to have gone into meltdown. I recently transferred to them, after the recommendation on moneysavingexpert and after having checked via a price comparison website. After 2 months, it still hadn't gone through. I rang them on 3 occasions. On the first occasion they told me that I'd supplied the wrong address. I proved this to be wrong, so they mysteriously dropped this story.

They then told me on the second occasion that I'd supplied the wrong gas meter number and my old energy company needed to correct this on the national database. I contacted the old energy and they told me the details were absolutely correct and gave me a contact email for nPower to contact them. nPower then dropped this story.

On the third call, I was told that everything was going through There was no record of any complaint I'd made, and the third operator could not comment on the previous experience I'd had.

I've now supplied opening meter readings on the phone and online, and, now days later, it still isn't registering.

One of my friends has received over £60 in compensation from nPower for them making several appointments to inspect his boiler which they did not keep.

Another one of my friends has had his direct debits put up several times, and now is almost £1000 in credit. Yet nPower will not reduce his direct debits. He's gone to the Ombudsman.

Has this company gone into total meltdown? Disgusting way to treat customers.

Hi thedr

Thanks for your post. If you'd like to send an email to the email address showing on our profile page we'll be happy to check on the progress of your registration.

Thanks

David

shelley_crow

If you haven't transferred over to them properly yet, do yourself a favour and don't! I had nothing but problems with them too, I honestly wouldn't use them again if they were the last company left on this planet.

fannyadams

in the FA houshold, we have nothing but praise for nPower.
We supply them with a meter reading on line every 6 weeks or so via our online account log in thing. the only issue we have is if we want to switch to a different tarriff it often doesn't go through first time via the online login thing.

ssouthall6

They are astonishingly bad. Told me I 'should expect to have to wait a while for my transfer to EDF to go ahead' and that 6 months and 7 days to produce a final bill is 'fairly normal'. Their complaints manager is someone called Cheryl Ballantyne, apparently. I suggest you bombard the idiot so she is forced to do something about it.