Royal mail

Catty212

I am seriously sick of the poor service in my area.

Three times in the last two month I have had signed for/S Del items which have been returned to sorting office without postman leaving a red card. They were all expected, so I managed to track them online, each time it said there had been attemps to deliver them, when I know for a certain fact I was in two of the three days and there was no delivery, no knocking, no red card.

Any suggestions for best complaint route? Local office or their customer service line?

custardy

Catty212 wrote: »

I am seriously sick of the poor service in my area.

Three times in the last two month I have had signed for/S Del items which have been returned to sorting office without postman leaving a red card. They were all expected, so I managed to track them online, each time it said there had been attemps to deliver them, when I know for a certain fact I was in two of the three days and there was no delivery, no knocking, no red card.

Any suggestions for best complaint route? Local office or their customer service line?

Customer services
the complaints are logged on the complaints systems(as is usual for RM,there are 2!)
However,are there any issues? Is it a main door?

twinmom04

hi catty

you need to call customer services 08457740 740. they will investigate the complaint for you on the 1 system they have to report the problem to the manager

pmduk

A previous postman told me he didn't bother with red cards, as they were too much trouble. His manager didn't want to know about the problem. Neither are still there fortunately.

bod1467

twinmom04 wrote: »

you need to call customer services 08457740 740

Or 01752 387112 if you want to use a geographic number, such as for inclusive minutes in your landline or mobile calling plan.

Catty212

Thanks folks. Will contact tomorrow.

Not only does he never leave red cards, I caught him peering through my windows. Fingers crossed he doesnt last long