Npower bizarre bill estimates

Consumerist

Strebor wrote: »

I had awful problems with wrong estimates, and also npower getting the meter units wrong. They never sorted it so past on problem when I switched.

Did you use npower's complaints procedure? Have you passed your complaint to the Ombudsman Services: Energy?

There are already rules governing meter mis-readings between metric and imperial measures which the Ombudsman will know about.

Strebor

Consumerist wrote: »

Did you use npower's complaints procedure? Have you passed your complaint to the Ombudsman Services: Energy?

There are already rules governing meter mis-readings between metric and imperial measures which the Ombudsman will know about.

Thanks, I have been on their complaints all the time (1 year with them, 18 months not with them as switched)
Went to ombudsmen recently; they sent me back as I hadn't had final offer letter......... I'll see whether they come up with that!!!!

Do you know what the rules are/where they are? Be interested to know.

Consumerist

There is a <Code of Practice for Accurate Bills> signed up to by the big six. In the case of smaller suppliers, I think Ofgem would regard this code as best practice and hold smaller suppliers to it as well.

flashg67

I'm in awe at the current incompetence of Npower like many of you. All was fine until I changed tariff in October. When it was eventually implemented in December, I spotted they wanted £380 per month - previous (and correct) payment was £121.

Cue the run around with calls to Npower who couldn't grasp what I was on about, even though it was them that had set the new payment amount, without, I might add, the required 10 day notice to required to change payments. When I pointed this out, and despite them insisting they had told me, I then got an email the next day telling me of my new payments, even after having agreed a new lower payment - what a farce.
It was resolved in the end with a complaint that resulted in cancelling the DD, missing a payment and restarting the payments. I then still got 2 different bills after giving meter readings as part of my complaint.

I've yet to see what they actually do take this month....

I do feel for the staff though - I've found them remarkably good-natured considering the shambles of a company they work for!