advice please

victoria04

hi i will be phoning customer service when the open tomorrow but just wondered if anyone with scottish power could shed any light

we pay weekly £30 and had built up a balance of approx £430

scottish power requested online readings on thursday which we did and our combined bill gas and electric came out at £280 which left us in credit by approx £150

we then checked today to see if we had our warm front award yet and on friday they took another £135 out of our account leaving us now only £15 in credit

we cannot view our bill online so not sure why they have taken out another £135 on top of our bill from meter readings

all meter readings have been actual and not estimate

our warm front award has not been processed as yet

thank you in advance not been with scottish power long so any bill advice would be grateful just not sure why they have taken the original bill amount and then 24hours later taken a further £135

McKneff

Have you actually tried ringing them today, often these places are open seven days a week.

victoria04

hi
yes tried a few numbers closed all day sunday : (

McKneff

Just a tip, if you are using a non geographical number, have a look at a site called Saynoto0870 and get a 'normal' number. These people can keep you hanging on for hours.
What number are you ringing.

victoria04

think it was a 0800 number but yes i look at saynoto08 numbers its saved me a few pounds over the years..

if scottish power had my bill online might have offered an explanation or if they had said the first amount was only an estimation but there was nothing to say our bill would be taken out in on 2 separate transactions or why there first amount was wrong

wishing we had not switched as if this bill is correct we have not saved any money on there tariff : (

and also thought they may have been open part of the day sunday?